Customer Success Representative

• $37400 $39000 base salary (DOE) commission
• 5% commission on sales (up to $200/month extra!)
• 401(k) with company match & Employee stock purchase program
• Paid holidays
• Career growth & advancement opportunities
• Weekly & monthly contests with prizes and incentives

• Handle inbound and outbound calls providing prompt friendly and solution-focused service
• Act as the primary point of contact for customers building trust and strengthening long-term relationships
• Listen actively to customer concerns and identify the root of issues not just the symptoms
• Provide clear confident recommendations and guide customers toward the best solutions
• Take ownership of customer inquiries from start to finish ensuring complete resolution and satisfaction
• Accurately document all customer interactions updates and account changes within internal systems
• Monitor and clear daily alerts ensuring no customer requests fall through the cracks
• Assist with account audits by reviewing details identifying discrepancies and helping maintain accuracy
• Support the billing team by conducting monthly collection calls with professionalism and empathy
• Process Technician Out (Tech Out) requests ensuring timely scheduling and coordination
• Step in on escalated calls maintaining composure and delivering confident effective resolutions
• Collaborate closely with teammates and leadership to improve processes and elevate the customer experience
• Contribute to a positive high-energy team environment where everyone supports each others success

• Call center or high-volume phone experience
• Strong communication problem-solving and multitasking skills
• Ability to work independently and as part of a team
• Customer-first mindset with a positive can-do attitude
• CRM experience with FieldRoutes (Preferred)
• Spanish-speaking ability (Preferred - additional compensation provided)
• Schedule: Monday - Friday (7:00 AM - 4:00 PM) with rotational Saturdays (7:00 AM - 1:00 PM)

• Consistent demand homeowners need this service year-round
• Strong support system so you can focus on selling not scrambling
• Performance-driven culture where top closers stand out and earn more
• Clear path to grow your income and advance your career

Required Experience:

Unclear Seniority