Customer Success Manager

Customer Success Manager

Remote United States
Base Salary: $96000 - $128000
OTE: $120000 - $160000

Role Overview

A fast-growing SaaS company building infrastructure for wholesale trade is seeking a Customer Success Manager to support customer growth retention and product adoption across a portfolio of accounts. This role focuses on managing strategic customer relationships driving operational success and supporting customers within technically complex ERP-integrated environments.

Key Responsibilities

• Manage a portfolio of customer accounts while driving retention and expansion
• Conduct discovery conversations to understand operational workflows and business goals
• Lead executive-level conversations with CFOs Controllers and operational leaders
• Drive adoption of key platform features and automation tools
• Monitor customer health and proactively address account risks
• Collaborate with Product Sales and Implementation teams to improve customer outcomes
• Translate customer feedback into actionable business and product insights
• Utilize AI and automation tools to streamline workflows and improve customer experience

Requirements

• 35 years of experience in Customer Success Account Management or Solutions Engineering
• Experience working within complex SaaS environments
• Familiarity with ERP systems such as SAP S/4HANA NetSuite or Workday
• Experience supporting non-technical customer environments
• Strong communication and executive relationship management skills
• Discovery-oriented and solution-focused mindset
• Ability to work independently in fast-paced startup environments

Nice-to-Haves

• Experience within fintech payments AR or automation platforms
• Startup experience within Series AC environments
• Hospitality or food & beverage industry experience
• Experience using AI or workflow automation tools
• Background supporting operational or distribution-focused customers

Compensation

• Base Salary: $96000 - $128000
• OTE: $120000 - $160000
• Equity participation
• Full benefits package
• Fully remote work environment

Work Arrangement

• Fully remote within the United States
• Preference for East Coast time zone candidates
• No sponsorship available