Customer Success Manager Contract (Procurement)

The Opportunity

TheCustomer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions reporting to the Manager of Customer Success.

As a Customer Success Manager you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs you will develop and implement strategies to help them achieve their goals and build strong long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

• Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
• Communicate confidently with executives project managers business analysts end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders identifying individual and organizational goals to deliver value at any communication touchpoint.
• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
• Conduct regular customer check-ins to monitor progress identify issues and address concerns.
• Collaborate with senior Customer Success Managers and cross-functional teams including sales marketing and product development to ensure customers receive exceptional service.
• Analyze customer data and usage patterns to identify opportunities to upsell cross-sell or expand the scope of our product offering.
• Monitor customer health indicators respond to potential risk factors for customer retention and facilitate churn mitigation calls.
• Request track and respond to surveys including NPS CSAT and implementation surveys.
• Attending and assisting with webinars and events connecting with customers and expanding our customer community.

Experience

• Bachelors degree in business communications computer science or related field.
• 3 years of experience in customer success implementation customer support or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management including the ability to manage multiple projects simultaneously.
• Proficient in Salesforce Microsoft Office and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Atlanta GA office. (Tuesday Wednesday & Thursday).

This is a 12-month contract position covering Maternity Leave.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

Life at Euna Solutions

Werea team of builders problem-solvers and public sector a workplace around a straightforward idea: people do their best work whentheyretrusted supported and notrunning onempty.

Hereswhat thatactually lookslike:

How we work
Were hybrid three days a week in our Oakville or Atlanta offices with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in theprocessso there are no surprises on either side.

Eunafier Days
Twice a year you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

Community is part of who we are
Our Engagement Committee finds meaningful ways to give back through time donations and shared expertise. Were invested in the places where our people actually live and work.

Philanthropy Time
We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community and we make time for it.

Real connection at scale
You wont know all 600 people and thats okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that so work doesnt feel isolating.

Room to grow
Whether youre going deep on AI building expertise in government tech or stepping into a bigger role we invest in your development through budget mentorship and real opportunity to move when youre ready.

About Euna Solutions

Euna Solutions is the leading provider of purpose-built cloud-based software designed to streamline procurement budgeting payments and grantsmanagement for public sector and government organizations. Eunas AI-powered features and intelligent automation help organizations make better-informed decisions ensure compliance empower collaboration and reduce administrative burden. Eunas full-cycle financial suite supports more than 3600 organizations across North America in building trust enabling transparency and driving positive community impact. Recognized on Government Technologys GovTech100 list Euna Solutions is committed to advancing public sector innovation. To learn more visit privacy policy is availablehere.

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

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