Customer Success Manager
Job Location:
Coconut Grove, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Compass our mission is to help everyone find their place in the world. Founded in 2012 were revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager AKA Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass training on our tools and programs assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Note: This role is 100% in office out of our Coconut Grove Office (2550 South Bayshore Drive).
At Compass You Will:
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls emails and in-person meetings
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support strategic recommendations and group training sessions
Provide essential marketing support by answering questions creating collateral from templates including listing presentations and postcards and being the liaison to marketing specialists for more complex support requests
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
Support ongoing projects such as new office openings national initiatives and new Expansion/M&A activity
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as the face of the office by welcoming guests answering the office phone line managing mail distribution providing first-line support for office-related needs; assisting with the overall appearance and organization of the office maintaining supply inventory and escalating facilities issues.
What Were Looking For:
2-3 years of experience in customer service training office management hospitality or operations
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience working with enterprise technology (Zendesk Salesforce Confluence) a plus
Passion for supporting and serving agents trying to grow their businesses
The ability to establish credibility with key agent decision-makers and influencers
Great listening skills connects well with others and is empathetic of the customers pain points
A passion for creating community within a space; you encourage in-office interaction bonding and engagement
Strong problem-solving and analytical skills allowing you to adapt and formulate solutions quickly
Skilled communicator with great interpersonal skills ability to build and manage relationships
Meticulous attention to detail highly organized
Strong creative writing skills and eye for design
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash equity or commissions). Plus paid vacation holidays sick time parental leave and recharge leave; medical tele-health dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Required Experience:
IC
About Company
Compass is the home for everyone who wants to be part of a much more equal, democratic and sustainable future.
