Customer Success Engineer US

Were making security suck less for developers.

Security tools havent kept up with how software is built today. They interrupt teams slow releases and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

Were taking on legacy security tools teams have been stuck with and were winning. If you want to help us take market share and build products developers actually enjoy using youre in the right place.

Founded in 2022 by third-time founders Aikido has $85M in the bank and a long runway ahead. Were building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As our Customer Success Engineer youll work directly with our customers to help them get real value from the platform. This isnt a passive support role. Sitting at the intersection of product engineering and customers youll be hands-on and digging into technical workflows helping teams solve problems and making sure Aikido becomes a core part of how they manage security.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly

• Help teams understand and navigate Aikido across code cloud runtime

• Debug issues investigate workflows and unblock customers when things dont work as expected

• Proactively identify risks and help customers get back on track

• Act as a trusted technical advisor to developers security teams and technical stakeholders

• Share product feedback and customer insights directly with our product and engineering teams

• 37 years in Customer Success Technical Account Management or similar roles

• Strong technical curiosity youre comfortable digging into workflows and figuring things out

• Experience working with developers security teams or technical products

• Clear communicator who can explain technical concepts simply

• Proactive ownership-driven and comfortable operating in a fast-moving environment

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.

• Grow as fast as we do. Take on more own more and carve out your own path.

• Top-tier tech pay and equity.

• High trust strong values zero corporate BS.

• Flexibility in working hours.

• A company that sticks to its values in an open and informal atmosphere.

We hire for talent drive and potential. Everything else is noise.