Customer Success Coordinator

Organization: Extract Wellness

About Organization: Extract Wellness is a company specializing in hemp-based CBD products designed to support overall wellness.

• Act as a primary point of contact for customers addressing their inquiries and concerns in a timely and professional manner.
• Proactively engage with customers to ensure satisfaction with products and services.
• Provide product information usage guidance and recommendations to customers.
• Collaborate with internal teams to resolve customer issues and escalate when necessary.
• Manage customer accounts update profiles and input relevant information into the system.
• Assist in the development and implementation of customer success strategies.

• Excellent communication skills both verbal and written.
• Strong customer service orientation and ability to build rapport with clients.
• Detail-oriented and organized with the ability to multitask effectively.
• Proficient in using CRM software and Microsoft Office applications.

• Minimum of 2 years of experience in a customer service or customer success role.
• Experience in the wellness or healthcare industry is a plus.

• Salary: To be discussed during the interview process.
• Benefits: Medical insurance paid time off professional development opportunities.