Customer Strategy & Operations
Job Location:
El Segundo, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR care-coordination billing and compliance workflows
Today our technology touches 40000 post-acute patients daily across skilled-nursing home-health and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo CA.
Circadia is hiring a Customer Strategy & Operations member to solve two problems that a traditional customer success function cannot: (1) enterprise customers whose deployments demand rigorous detailed program management multi-site rollouts cross-functional dependencies executive stakeholder management and structured operating cadences and (2) the launch of new verticals and products where no playbook exists yet.
This is an analytical owner-operator role not a relationship manager. You will own a portfolio of enterprise accounts and new-segment launches end to end: scoping late-stage deals running implementations driving accounts to measurable clinical and financial outcomes and redesigning workflows when the data says the motion is breaking. You will be the connective tissue between our customers and our Product Engineering ML and Clinical teams.
- Own enterprise program management end to end: run structured implementations and rollouts for Circadias largest customers project plans dependency mapping executivebusiness reviews escalation paths and the operating cadence that keeps multi-site deployments on schedule.
- Drive measurable customer outcomes: own the metrics that matter time-to-live for new deployments utilization readmission reduction and expansion revenue and be accountable for moving them.
- Launch new verticals and products: stand up the go-to-market and operating playbook for new segments and product lines where one does not exist yet then systematize it so the next launch is faster.
- Go deep in the data: root-cause customer issues through hands-on analysis build the reporting that surfaces where programs break and turn findings into data-informed recommendations and workflow redesigns.
- Translate the field into the product: lead deep-dive discovery on complex customer workflows and partner with Product Engineering ML and Clinical to turn what you learn into scalable product solutions.
- Support the deal-to-delivery handoff: plug into late-stage enterprise deals to scope programs correctly then own the conversion of contracted revenue into live healthy deployments.
- Build the playbook: document what works implementation templates escalation frameworks account operating models so the function scales beyond you.
- 26 years of experience in Strategy & Operations at a high-growth startup (DoorDash Uber Opendoor or similar archetype) management consulting banking or enterprise program management.
- A demonstrated track record of owning and driving key business outcomes on high-performing teams you have carried a number a launch or a portfolio.
- Strong analytical chops: comfortable digging into raw data to root-cause problems and defending recommendations with evidence. SQL or advanced spreadsheet fluency preferred.
- A systems thinker who instinctively maps dependencies and understands how early configuration choices shape long-term customer success.
- A structured program manager who can run complex multi-stakeholder enterprise deployments that a typical CSM cannot.
- Startup fit is non-negotiable: you roll up your sleeves believe done is better than perfect know which corners are safe to cut and operate with urgency and accountability.
- A clear concise communicator you make complicated things simple in person and in writing up to the C-suite.
- Bonus: experience in healthcare technology post-acute care or healthcare financial services.
As a full-time member of Customer Strategy & Operations you will be employed by Circadia Health Inc. The anticipated annual base salary range for this full-time position is $110000 - $150000. The base range is determined by role and level and placement within the range will depend on a number of job-related factors including but not limited to your skills qualifications experience and location.
Annual salary is only one part of an employees total compensation package at Circadia Health. We also offer:
- 100% company-paid medical dental and vision coverage
- 401(k)
- Competitive time off with pay policies including vacation sick days and company holidays
- Impact: your work will influence care decisions for tens of thousands of seniors every day.
- Culture: hard-working mission-driven and collaborative with weekly and monthly social events like yoga beach bonfires and Wednesday/Friday team lunches.
About Company
Enabling early detection of respiratory failure powered by contactless sensing, clinic software, and artificial intelligence.
