Customer Solutions Engineer Manufacturing Diagnostics

The Customer Solutions Engineer (CSE) will be responsible for driving business growth for ETAS Manufacturing Diagnostics by identifying new market opportunities partnering with customers and sales teams and aligning customer needs with innovative diagnostic solutions. The role serves as a key technical and strategic interface between customers sales and product management supporting pre-sales activities solution development and product roadmap evolution. The CSE will also contribute to the successful deployment and delivery of manufacturing diagnostic solutions through customer engagement technical consulting and on-site implementation support.  Key responsibilities:  

Identify opportunities and lead business acquisition 

• Identify evaluate and drive new business opportunities markets and customer segments to ensure sustainable growth of the Manufacturing Diagnostics business.
• Act as the strategic interface between Sales Customers and the Product Field to ensure alignment of market needs with product capabilities.
• Constantly survey customer segments value propositions and competitor activities; bring market needs and insights to Product Management to influence the product vision and roadmap.

Assist Sales in Product and Solution Pitching 

• Collaborate closely with the sales team participating in pre-sales activities to demonstrate products (e.g. VCATS system) and customized solutions to customers as a technical expert.
• Assist in creating pre-sales materials customer documentation and training materials clearly conveying product vision features and business value to customers.
• Experience utilizing cost-benefit analyses and analyzing market trends or business data to provide technical support to sales teams during commercial negotiations.
• Collect real customer feedback from the field and channel it back to the product management team to drive the evolution of the product roadmap.

 Clarify Customer Requirements and Specify Solutions

• Ability to engage with internal and external customers (e.g. OEMs) to clarify and analyze their manufacturing diagnostics and testing needs.
• Prepare and define user requirement documentation translating business needs into executable technical solutions and the team backlog.
• Draft and define clear acceptance criteria elaborating and breaking down technical solutions and program features while maintaining conceptual and technical integrity.

Technical Delivery and Quality Assurance

• Authoring Manufacturing Diagnostics Tests and Sequences executed at the Production Line of the Vehicle Manufacturer.
• Responsible for the on-site deployment configuration and testing of hardware and software solutions (e.g. diagnostic test sequences runtime environments server setups and plant-specific networks).
• Lead on-site verification and troubleshooting capable of resolving complex technical issues during project execution independently or with minimal assistance.
• Create/update validation test documentation participating in QA and Production release reviews.

Qualifications :

Technical Skills:

• Knowledge and understanding of vehicle diagnostics (at least one automotive diagnostic protocol such as ISO14229 ISO15765 KWP2000 J1939 ISO14230 or ISO13400).
• IT system and network foundation (Windows XP/7/10 environments VMware/Virtual Box virtualization Windows background services TCP/IP DHCP).
• Experience with databases (Microsoft SQL Server) and data formats (XML ODX OTX).
• Proficiency using packet capture and analysis tools (Wireshark CAN/DoIP logs); ability to read electrical drawings and schematics.
• Experience with programming languages eg CJavaScripts
• Experience fault-finding debugging and troubleshooting capabilities.

Core Competencies:

• Ability to influence through communication capable of communicating visions and technical solutions to diverse stakeholders (customers sales R&D).
• Managing projects with defined business outcomes a result-oriented approach ability to identify and execute new business opportunities
• Experience applying agile and lean methodologies such as SAFe Scrum Kanban or OKR frameworks.
• Experience using JIRA for task and backlog management

Education:

• Bachelors or Masters degree in Automotive Engineering Computer Science and Technology Software Engineering Electrical or other relevant discipline.
• Minimum 5-years experience within the automotive industry and technology.

Travel: 

• Up to 50% travel may be required 

Additional Information :

Equal Opportunity Employer including disability / veterans. 

*ETAS adheres to Federal State and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at ETAS. We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage a 401(k) with generous matching resources for financial planning and goal setting ample paid time off parental leave and comprehensive life and disability protection. Were investing in your success!

Remote Work :

No

Employment Type :

Full-time