Customer Services Aquatics

We have a need for dedicated front desk coverage during the week at Cromwell Pool. This role is the first point of contact for patrons working Monday to Friday 9:00am-2:45pm and plays a key part in delivering a warm professional customer experience while supporting the smooth day-to-day operation of the facility.

Key Responsibilities:

Customer Services Aquatics Job Description

• Provide a welcoming and professional experience for all customers
• Assist patrons with enquiries about aquatic programmes memberships and facility services
• Answer phone calls emails and in-person queries in a timely and professional manner
• Handle cash EFTPOS and other transactions in line with financial procedures
• Maintain accurate records of sales bookings and customer interactions
• Support retail stock control including stocktakes and ordering
• Work closely with Pool Crew swim teachers and management to ensure seamless service delivery
• Reports to the Aquatics Operations Manager

About you:

• A high level of customer engagement and communication skills
• Ability to work well within a team environment
• Previous experience in customer service or office administration
• Strong problem-solving skills and adaptability
• Current First Aid Certificate or willingness to obtain one within four weeks of employment
• Friendly professional and well-presented with a positive attitude and sense of initiative

Benefits:

• Dog friendly workplace
• An active social club
• Learning and development opportunities
• Supportive team culture
• Wellbeing programme
• Additional leave

About us:

Here at Central Otago District Council we are a team with a common goal to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; its about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation we centre our work on our whakataukī: Me manaaki tētahi ki tētahi me pakihiwitahi te tū kia haere tahi ai tātou - Respect each other stand shoulder to shoulder So that we may travel on this journey together.

How to Apply:

Ready to jump in Wed love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. Were reviewing applications as they come in so dont wait take the next step today.

To apply please click apply now. All applications must be submitted through our online careers portal.

Applications close: 02/10/2026

Any enquiries about this role please email: