Customer Services (1)

Job Title: Customer Service Representative
Company: CARDINAL HEALTH
Location: St. Louis Missouri United States
Employment Type: Part-Time
Salary: $35 - $45 per hour

Job Overview

Cardinal Health is seeking a dedicated and professional Customer Service Representative to join our team on a part-time basis in St. Louis Missouri. As a global healthcare services and products company with approximately 48000 mission-driven partners we are committed to advancing healthcare and improving this role you will be the first point of contact for our valued customers providing exceptional support and ensuring a seamless experience. You will play an essential part in our mission to be healthcares most trusted partner by delivering customer-centric solutions and upholding our commitment to continuous improvement.

Responsibilities

* Serve as the primary point of contact for customers handling inquiries via phone email and other communication channels with professionalism and efficiency.
* Provide accurate information regarding our extensive range of pharmaceuticals medical products and healthcare solutions.
* Resolve customer issues and complaints promptly and effectively escalating complex cases to the appropriate department when necessary.
* Process customer orders returns and requests with a high degree of accuracy.
* Maintain detailed and precise records of all customer interactions and transactions in our internal systems.
* Collaborate with internal teams including sales logistics and clinical support to ensure customer needs are met.
* Uphold the companys reputation by demonstrating a commitment to our core values and customer-centric focus in every interaction.

Qualifications

* Proven experience in a customer service or client-facing role is essential.
* Exceptional verbal and written communication skills with a clear professional and courteous manner.
* Strong problem-solving skills and the ability to think critically to find effective solutions for customers.
* Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
* Proficiency in using Microsoft Office Suite and a demonstrated ability to learn new software systems quickly.
* A genuine passion for helping others and a patient empathetic approach to customer relations.
* Experience within the healthcare pharmaceutical or medical device industry is highly desirable but not essential.

Benefits

* A competitive hourly wage and the stability of working for a global leader in the healthcare sector.
* An opportunity to be part of a mission-driven organisation that makes a tangible difference in peoples lives every day.
* A supportive and collaborative team environment that fosters professional growth.
* The chance to contribute to an organisation that provides customised solutions for hospitals pharmacies clinical laboratories and patients in the home.