Customer Service Team Lead

About the RoleThe Customer Service Team Lead supports day-to-day customer service operations by serving as a first point of contact for team member questions system support training and escalations. This role helps promote a positive team culture through effective communication availability collaboration and a strong focus on service You Will Make an ImpactServe as the first point of contact for Customer Service Representative questions escalations and day-to-day support handle complex customer inquiries troubleshoot issues and provide timely solutionsEnhance cross-functional collaboration by working with production sales marketing logistics and IT to improve efficiency and customer customer service policies and procedures ensuring team members are trained and aligned with current reports to monitor performance metrics analyze service trends and recommend areas for inventory risks through proactive communication and alternative solutions to minimize customer EssentialsAssociates Degree in Business Communications or related field preferred4 years of experience in customer serviceEffective problem-solving logical thinking and critical thinking to support team goals while balancing daily operational to analyze complex data and make informed scheduling organizational time management and problem-solving communication and interpersonal skills with the ability to work to manage multiple priorities in a fast-paced You Deserve ItWe dont just hire great peoplewe take care of salary and incentivesTime off that lets you rechargeRetirement savings optionsGrowth opportunities that elevate your careerComprehensive Medical Dental and Vision benefitsPet insurancebecause your furry friends matter tooStay Connected- follow us on LinkedIn and explore more on our website:Hoffmaster:Overview LinkedInHome HoffmasterEEO:We invite all qualified applicants to apply including individuals with disabilities or protected veterans and provide equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin age or disability. We provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to apply or interview please contact #HGISalary2920#LI-GZ1