Customer Service Specialist

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or bank account number. Our recruiters have an @ or @ email address. If you question the legitimacy of any DSV job posting please reach out to .

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: McAllen TX

Division:Air & Sea
Job Posting Title: Customer Service Specialist - 123949
Time Type: Full Time

Customer Service Specialist

The Customer Service Specialist is responsible for managing customer inquiries and complaints providing accurate and timely information and ensuring customer satisfaction. This position serves as the primary point of contact for customers and works closely with internal teams to provide support.

Duties and Responsibilities

• Manage customer inquiries complaints and orders via phone email or other communication channels
• Provide accurate and timely information to customers regarding products services pricing and delivery schedules
• Coordinate with internal teams such as sales logistics and finance to ensure timely and accurate delivery of goods and services
• Resolve customer issues and complaints in a timely and professional manner
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints
• Maintain customer records and documentation
• Provide support to sales teams in the form of lead generation and follow-up
• Collaborate with internal teams to develop customer service standards and best practices
• Participate in customer service training programs and workshops

Educational background / Work experience

• An associate or bachelors degree in business administration communications or a related field is preferred.
• A minimum of 2 years of experience in customer service is required with experience in the transportation and logistics industry preferred.

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize work
• Strong attention to detail and accuracy
• Ability to work well in a team environment
• Proficiency in Microsoft Office applications such as Excel and Word
• Experience with customer service software such as Zendesk or Salesforce preferred

Preferred Qualifications

• Familiarity with transportation and logistics regulations and processes is a plus

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.

For this position the expected base pay range is $21.39 $26.74 . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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