Customer Service Specialist – Client Support and Call Management

Are you skilled at managing customer interactions and resolving inquiries efficiently Join us as a Customer Service Specialist focused on client support and call management.

In this role you will support government and municipal clients by managing a high volume of inbound calls ensuring timely and accurate payment processing and maintaining detailed records. You will work onsite in Fort Worth TX in a fast-paced environment dedicated to delivering excellent customer service and compliance with regulatory standards.

Job Details

• EMPLOYMENT TYPE: Contract
• PAY RATE: $16/hour
• LOCATION: Fort Worth TX 76137
• SCHEDULE: 3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
• POSITIONS AVAILABLE: 6
• BENEFITS: Weekly Pay Medical Dental Vision Life and much more!

Responsibilities

• Handle inbound customer calls from start to resolution including payment processing inquiries complaints and information requests.
• Provide courteous and professional service to internal and external customers aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Required Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Preferred Qualifications

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable punctual and committed to maintaining high integrity and confidentiality.

Work Environment

• Onsite position in Fort Worth TX.
• Fast-paced customer-focused environment.

Staff Perm is an Award-Winning employment agency with over 20 years experience simplifying the employment process. Located near Dallas Texas and supporting locations across the USA. 7214 S State Hwy 78 Suite #1 Sachse TX 75048 . Staff Perm is an equal opportunity employer. We consider all qualified applicants for employment without discrimination and in accordance with applicable federal state and local laws.

All offers of employment are contingent upon the successful completion of background check and drug screen based on local state and federal laws in your region.

Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

If you excel in customer communication and want to be part of a team delivering exceptional service apply now to become a Customer Service Specialist.