Customer Service Specialist (#c56d)

NextDeavor offers health vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation with potential for extended or permanent full-time employment

You will ensure customer satisfaction by coordinating pricing quotations and account support for moderately complex accounts. You will partner with internal stakeholders across divisions including sales contracts accounting and production to deliver accurate competitive quotes on time. This is an onsite full-time LOA (leave of absence) assignment working a standard day shift (5x8).

• Administer customer accounts and review service/spare product requirements against purchase orders and maintenance agreements
• Log and manage incoming RFQs verify completeness perform cost and pricing analysis and route requests for cost development
• Review draft quotations for pricing reasonableness formatting and consistency before customer submission
• Maintain price lists quote logs and pricing history records within the quoting/ERP system
• Track open quotes follow up to prevent expired or stale pricing and communicate status updates to customers and internal stakeholders
• Coordinate pricing and customer issues with quality shipping/receiving accounting order entry planning and shop personnel
• Release repairs to production upon customer approval and update sales orders with delivery dates and repair costs
• Contribute to continuous improvement activities and suggest cost-reduction or process-efficiency improvements
• Support cross-functional or project team assignments including pricing or proposal support

• High school diploma or equivalent required; 12 years of related college coursework certificate or job training preferred
• Four or more years of related experience in administrative customer service pricing or product support areas is typical
• Experience preparing quotations managing RFQ intake and coordinating pricing workflows
• Ability to use standard business software and specialized spreadsheet quoting and database systems (ERP MRP accounting/pricing data)
• Strong attention to detail and ability to review quotes for accuracy and consistency
• Ability to calculate discounts proportions percentages and quote pricing and to present information clearly
• Strong communication skills to respond to pricing inquiries and complaints from customers or regulatory agencies
• Ability to work with general direction and exercise judgment on moderately complex assignments

• Familiarity with FAA regulations government procurement and aerospace manufacturing or repair processes

$20.90 - $26.12/hour

This role may fill quickly. Submit your resume to be considered.

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