Customer Service Specialist (69902)

Customer Service Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety stability and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

This position will be the first point of contact for our customers at our front desk and agency phone providing them with assistance information and resolution to their questions and issues. This position plays a vital role in maintaining customer satisfaction building relationships and contributing to our companys success by delivering top-notch customer service. This position is responsible for sorting mail receiving deliveries coordinating conference space and assisting the Office Management Supervisor with administrative functions.

Essential Duties:

• Customer Support: Interact with customers via phone email or in-person to assist with inquiries and general support.
• Issue Resolution: Address and resolve customer concerns complaints and requests promptly and professionally ensuring a high level of satisfaction.
• Calendar Management: Scheduling and coordinating meetings appointments and travel arrangements as needed.
• Communication: Act as the primary point of contact for internal and external stakeholders screening and prioritizing communications and handling inquiries when appropriate.
• Meeting Coordination: Schedule conference spaces and coordinate meetings in partnership with administrative leadership.
• Travel Arrangements: Book travel arrangements including conference registration flights accommodations and transportation for employees/clients as needed.
• Document Preparation: Prepare and edit documents reports and correspondence as requested.
• Data Management: Maintain and organize electronic and physical files ensuring information is easily accessible and secure.
• Expense Management: Track and process expense reports for scheduled travel ensuring compliance with company policies.
• Project Support: Assist with special projects and initiatives providing administrative support as needed.
• Confidentiality: Handle sensitive information and always maintain strict confidentiality.
• Other duties as assigned

Schedule:Monday - Friday 8:30am-5pm

Minimum Qualifications:

Education: High school diploma or GED required.

Experience: Two or more years of experience in a clerical data management or related field. Previous experience working with Senior Management.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience as an executive administrative assistant or in a similar role.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Discretion and ability to maintain confidentiality.
• Proven experience in customer service or customer relations with a demonstrated ability to handle professional customer interactions.
• Excellent communication and interpersonal skills characterized by compassion and empathy.
• Strong problem-solving skills and the ability to navigate complex customer situations.
• Independent and effective time management skills.
• Dedication to delivering an outstanding customer experience.
• Strong attention to detail accuracy and follow-through.

Other Requirements:

• Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details:
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. FSS is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. If you require a reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Human Resources at