Customer Service Specialist 2

Western Washington University with over 15000 students in seven colleges and the graduate school is nationally recognized for its educational programs students and faculty. The campus is located in Bellingham Washington a coastal community of 90000 overlooking Bellingham Bay the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver British Columbia. Western has additional sites in Anacortes Bremerton Everett Port Angeles and Poulsbo. Western is recognized nationally for its successes such as being named one of the top public masters-granting institutions in the Pacific Northwest for 25 years in a row by U.S. News & World Report.

Western Washington University is committed to achieving excellence through advancing inclusive success increasing our Washington impact and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship research and creative activity. Westerns greatest strength is the outstanding students faculty staff and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can pursuit of this excellence individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff faculty administration student and external constituents. Further individual employees are expected to have the ability to operationalize sustainability concepts (economic societal environmental) into all aspects of performing their job duties.

The Customer Service Specialist 2 of the Financial Aid Department provides quality customer service to students and the public in the Financial Aid Services Center (FASC) and provides support and serves as back up to the Office Support Supervisor for FASC-related duties. The position also provides administrative support to the department by processing payroll travel and purchasing requests and forms. This position reports to the Asst. Director of Financial Aid Client Services and represents the department professionally in first contact follow through and ongoing assignments and responsibilities within the campus community and with outside constituents. The Customer Service Specialist 2 is responsible for complex advising independently or with minor assistance using Banner Financial Aid and OnBase.

• High School diploma or equivalent AND three years of progressively responsible experience in office/clerical secretarial bookkeeping accounting or general administrative work.
• Strong technical skills including ability to become proficient with software applications with limited training.
• Ability to complete administrative tasks with attention to detail and high level of accuracy.
• Demonstrated ability to effectively provide services to people of diverse backgrounds and social identities.
• Demonstrated ability to work independently prioritize and multi-task to meet deadlines in a work environment with frequent interruptions.
• Demonstrated effective written and verbal communication skills.
• Demonstrated ability to remain calm and defuse agitated situations using effective problem-solving skills and appropriate communication.
• Demonstrated proficiency with Excel Word Outlook and video conferencing platforms.
• In accordance with federal regulatory requirements the incumbent must be in good standing on any outstanding Federal Title IV loans.

• Work experience in higher education.
• Work experience with student financial aid procedures.
• Experience with Banner financial aid software.
• Demonstrated proficiency with Adobe Acrobat Pro or similar software.
• Knowledge of payroll or similar earnings program or activity.
• Experience with hiring procedures and onboarding new employees.

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted for finalists.

Western Washington University (WWU) is an equal opportunity compliance with applicable laws WWU does not discriminate on the basis of race ethnicity color national origin age citizenship or immigration status pregnancy use of protective leave genetic status sex sexual orientation gender identity gender expression marital status creed religion veteran or military status disability or the use of a trained guide dog or service animal (including a service animal in training) by a person with a disability or any other characteristic protected by federal state or local law in its programs or activities including employment admissions and educational programs. See WWUs Policies onProhibiting Discrimination Based on A Protected Class and Prohibiting Discrimination Based on Sex. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance Title IX and ADA Coordinator Western Washington University Old Main 126 (MS 9021) 516 High Street Bellingham WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation please contactHuman Resources Disability Services 360.650.3751 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (The Clery Act). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Westerns campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security such as policies concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of Student Life at . The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.