Customer Service Service Advisor
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Job Summary
We are seeking a friendly professional and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door.
- Greet customers and determine the reason for their visit
- Listen to customers and gather information about their vehicle concerns or service needs
- Create and write up service tickets/work orders
- Prepare and explain estimates to customers
- Communicate repair and service information clearly and professionally
- Enter and maintain customer and vehicle information in the computer system
- Answer phones and assist with customer questions
- Communicate with technicians regarding customer needs and repair status
- Keep customers updated throughout the service process
- Provide professional and friendly customer service
Required Skills:
Strong customer service and communication skills Must be well-spoken and comfortable communicating with customers Comfortable using computers and learning/navigating different software programs Strong attention to detail when preparing tickets and estimates Able to communicate pricing and repair information clearly Professional appearance and attitude Dependable organized and able to work in a fast-paced environment Automotive or repair shop experience is a plus
Required Education:
HS Diploma or GED
