Customer Service Representative

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service strong relationship-building and sales support. This role engages directly with walk-in customers coordinates with sales drivers and warehouse teams and delivers exceptional counter and phone service. Ideal candidates are proactive customer-focused tech-savvy and aligned with our Make Money and Have Fun! culture with opportunities for growth in sales or management.

Key Responsibilities:

Delivers outstanding service by handling inquiries and complaints via phone email and in-person.
Provides product information resolves issues efficiently and maintains accurate customer records.
Engages walk-in customers with exceptional counter sales support and collaborates with sales drivers and warehouse teams to ensure timely order fulfillment.
Manages phone inquiries professionally processes transactions in the ERP system and contributes to sales growth by identifying new opportunities.
Upholds company values ensures compliance and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teamssales drivers and warehouseto deliver excellent customer service supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication quick problem-solving and the ability to thrive in a dynamic deadline-driven environment.

Minimum Qualifications:

Proven customer service and phone handling experience with active listening skills.
Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
Strong interpersonal skills with a team-oriented safety-conscious mindset.
Demonstrated ability to support sales and identify new opportunities.
Positive motivated attitude aligned with the Make Money and Have Fun culture.
Valid drivers license clean driving record and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening
Bilingual (English/Spanish) preferred
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution

Preferred Qualifications:

Proven sales and customer support experience.
Strong communication presentation and active listening skills.
Skilled in multitasking prioritization and time management.
Proficient in CRM and ERP systems for tracking and transactions.
Effective problem-solving and collaboration across departments.
Strong product knowledge and interest in building materials.
Bilingual (English/Spanish) preferred other languages a plus.
Analytical mindset with ability to interpret sales data.
Committed to continuous learning and professional growth.
Valid drivers license clean record and reliable transportation.
Authorized to work in the U.S. without sponsorship.
Able to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associates or bachelors degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

Customer Focus: Builds strong relationships and delivers personalized service.
Effective Communication: Clear professional verbal and written interactions.
Sales Acumen: Identifies opportunities and drives business growth.
CRM & ERP Proficiency: Manages customer data and transactions efficiently.
Team Collaboration: Works cross-functionally with sales logistics and warehouse teams.
Problem Solving: Resolves issues with strategic thinking and empathy.
Time Management: Prioritizes tasks in a fast-paced deadline-driven environment.
Innovation & Learning: Adapts quickly and embraces continuous development.
Trust & Integrity: Demonstrates reliability and alignment with company values.
Cultural Fit: Embodies the Make Money and Have Fun! mindset.

The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Starting wage may vary based on a number of factors including but not limited to the position being offered location education training and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role associates may also be eligible for performance-based bonus programs commissions car allowance or automobile and fuel program and reimbursement for travel expenses in accordance with company travel policy.

Job Location:

SRS Building Products - Vancouver

14411 NE 13th Ave. Vancouver WA 98685

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US: 855.556.3221 or by email to: with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.Competitive weekly/bi-weekly pay discretionary bonuses 401(k) with company match Employee Stock Purchase Plan paid time off (vacation sick volunteer holidays birthday floating) medical/dental/vision flexible spending accounts company-paid life and short-term disability plus optional long-term disability and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (Agency) the Company has no obligation to pay the Agency any fee for submission offer placement or any service without a fully executed contract of service covering the engagement.