Customer Service Representative

• Serves as first point of contact for all customers seeking Workforce Center Services.

• Assist customers in accessing resources to secure employment training or other supportive services to attain self-sufficiency.
• Provide basic information and direct customers to services in an appropriate timely and efficient manner.
• Promote the benefits and scope of services available by making customer referrals to appropriate workshops assessments and internal programs.
• Ensure that there is equitable access for all individuals regardless of needs or barriers.
• Coordinate the efficient use of resources with partner staff.
• Use computers and printed materials assist customers in accessing various websites including state systems for relevant information on job search information and other resource for developing job leads.
• Assist customers in accessing labor market information and provide assistance on applications resume and cover letter development and work search software tools.
• Maintain the schedule of workshops and orientations coordinate staying abreast of regional activities to provide customers with up to date information.
• Answer transfer and direct incoming calls from across the region.
• Maintain customer statistics and provide weekly monthly quarterly reports to leadership as required.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

   

Qualifications :

• Education: Associate Degree with course work in Social Services or related field or equivalent experience
• Experience: Minimum 2 years customer service experience required
• Must possess excellent verbal and written communication skills as well as demonstrated computer skills
• Workforce Service experience or demonstrated ability to serve diverse populations required
• Prefer working knowledge of all applicable local Workforce Service programs
• Familiarity with applicable federal state and local laws and regulations required
• Skills/Abilities: Must possess excellent public relations skills
• Ability to handle stressful situations required
• Basic computer literacy including ability to use the Internet and Microsoft Office products
• Ability to multi-task in a fast paced environment
• Strong listening and problem solving skills
• Ability to work independently with minimal supervision and effectively as part of a team
• Excellent interpersonal skills and Extreme Customer Service orientation
• Strong oral and written communication skills
• Additional Requirements: Must have valid drivers license and adequate vehicle insurance coverage

Additional Information :

Job Site: Green Country- Tulsa County 14002 East 21st Street Suite 825 Tulsa OK 74134

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer both internal and external should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources professional growth and opportunities. Our Four Cornerstones paired with our dedication to Extreme Customer Service guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting developing and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability reprisal or any other characteristic protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time