Customer Service Representative Technical Products

$32.00-34.00/hour
1st Shift
Contract To Permanent

Description
As a Customer Service Representative Technical Products you will play a critical role in supporting rail transit systems that keep communities moving. Serving as the primary point of contact for customers you will help coordinate quotations manage orders andfacilitatesolutions by working closely with engineering supply chain product management and factory teams.

In this role you will act as thecustomersadvocate within Siemens Mobility ensuring inquiries are addressed promptly quotations are delivered accurately and issues are resolved efficiently. Successrequiresstrong communicationskills attention to detail customer focus and the ability to coordinate multiple activities in a fast-paced environment.

This contract-to-hire position provides valuable exposure to commercial operations technical products and customer relationship management within a leading transportation technology organization. High-performing individuals may have opportunities for expanded responsibilities and future career growth within Siemens Mobility.

Comprehensive product and process training will be provided to help the successful candidate developexpertisein rail traction power equipment and Siemens Mobility business systems. Early-career professionals as well as experienced customer service representatives are encouraged to apply.

Responsibilities
Customer Support & Relationship Management

• Serve as the primary point of contact for customer inquiries related to parts services and equipment.
• Build andmaintainpositive working relationships with customer technical maintenance operations and procurement personnel.
• Providetimelyandaccurateresponses to customer requests and service inquiries.
• Proactively communicate order status quotation updates delivery schedules and issue resolution progress.
• Act as the customers advocate by coordinating internal resources to address customer needs and concerns.

• Receive and process customer requests for quotations.
• Coordinate with engineering product management sourcing and factory teams to obtain pricing lead times and technical information.
• Prepare and deliver customer quotationsin a timely manner.
• Create and manage sales orders purchase orders and order revisions in SAP.
• Monitor order status and supporttimelyshipment invoicing and fulfillment of customer requirements.
• Maintainaccuraterecords of customer activity quotations and orders.

• Research customer inquiries and coordinate with internal subject matter experts to provideaccurateinformation and solutions.
• Work with engineering operationslogistics sourcing and factory teams to resolve technical commercial and delivery-related issues.
• Escalate customer concerns when necessary and drive issues to resolution through effective communication and follow-through.
• Coordinate responses to requests for product information technical documentation replacement parts and service support.

• Prepare periodic reports related to quotations orders backlog and customer activity.
• Adhere to Siemens policies procedures and applicable business requirements.
• Support continuous improvement efforts focused on customer satisfaction and operational efficiency.

• Delivertimelyandaccuratequotations to customers.
• Maintainhigh levelsof customer satisfaction through responsive communication and follow-through.
• Effectively coordinate issue resolution across internal teams.
• Support on-time order processing and fulfillment.
• Build trusted relationships with customers and internal stakeholders.
• Consistently provide a positive customer experience.

• Experience in customer service inside sales support order management customer support or another customer-facing role. Early-career candidates with strong customer service skills and a willingness to learn are encouraged to apply.
• Experience in industrial manufacturing technical customer support utility transportation electrical or service-oriented environments is preferred but notrequired.
• SAP or other ERP system experience preferred.
• Proficiencywith Microsoft Excel Outlook and Microsoft 365 applications.
• Abilityto read technical drawings product documentation or electrical schematics is a plus.
• Excellent written verbal and interpersonal communication skills.
• Strong organizational skills with attention to detail and follow-through.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving skills and commitment to customer service excellence.
• Ability to collaborate effectively with cross-functional teams and build productive working relationships.

A customer-focused mindset with a desire to learn technical products business processes and industry applications$32.00-$34.00/hour
1st Shift
Contract To Permanent

Description
As a Customer Service Representative Technical Products you will play a critical role in supporting rail transit systems that keep communities moving. Serving as the primary point of contact for customers you will help coordinate quotations manage orders andfacilitatesolutions by working closely with engineering supply chain product management and factory teams.

In this role you will act as thecustomersadvocate within Siemens Mobility ensuring inquiries are addressed promptly quotations are delivered accurately and issues are resolved efficiently. Successrequiresstrong communicationskills attention to detail customer focus and the ability to coordinate multiple activities in a fast-paced environment.

This contract-to-hire position provides valuable exposure to commercial operations technical products and customer relationship management within a leading transportation technology organization. High-performing individuals may have opportunities for expanded responsibilities and future career growth within Siemens Mobility.

Comprehensive product and process training will be provided to help the successful candidate developexpertisein rail traction power equipment and Siemens Mobility business systems. Early-career professionals as well as experienced customer service representatives are encouraged to apply.

Responsibilities
Customer Support & Relationship Management