Customer Service Representative

Basic Salary: 24784.50 per annum paid monthly

Benefits: Employee recognition platform progression opportunities and an award-winning culture!

Working Hours: Monday to Friday 9am - 5:30pm

Contract Type: Fixed Tern - ending 26th Feb 2027 full-time (37.5 hours per week)

Location: Foundever House Timothys Bridge Road Stratford-upon-Avon CV37 9HY

Start Date: 12th October 2026

Are you customer-obsessed and ready to take the next step to grow your career Foundever is looking for Customer Service Representatives to join our team.

Please note that we are unfortunately not able to offer sponsorship for this role.

Join our Foundever family as a Customer Service Representative where youll be the first point of contact for customers handling inbound calls in a fast-paced contact centre environment. Youll provide support guidance and solutions ensuring that every customer receives a positive and efficient experience.

• Deliver outstanding customer serviceby handling a variety of inbound queries.
• Listen activelyto customers and identify their needs.
• Provide clear and effective solutions ensuring first-time resolution where possible.
• Work as part of a supportive team collaborating to achieve success.
• Use computer systems efficientlyto log customer interactions and update information accurately.
• Manage multiple conversations confidentlywhile maintaining professionalism and empathy.

• Havestrong communication skills(both verbal and written).
• Aregreat listenerswho can understand customer needs.
• Enjoysolving problemsand thinking on their feet.
• Canstay calm and patient even in challenging situations.
• Areadaptable and open to feedback.
• Have apositive attitudeand thrive in a team environment.
• Comfortable using computer systemsto navigate and process information quickly.
• Ambitious Great!We love seeing our team grow into leaders.

Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever youll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates whether youre just starting out or bring years of expertise and are looking for a fresh challenge were committed to ensuring you thrive every step of the way tocreate your best moments.

If you would like to have the opportunity to work with our varied and well-known brands be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate and enjoy a balanced work-life pattern with a competitive salary then we want to hear fromYOU!

Plus for those aspiring to build a career in customer experience youll be intrigued to discover that Foundever is a place where 84% of people grow.

Customer obsession is at the heart of what we do. If that resonates with you wed love to hear from you! Please click the Apply now button on this advert and well be in touch

If your application is shortlisted you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team who will share more about the role our business and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment designed to test your language skills problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team on site in Stratford.

Foundever is an equal opportunity and Disability Confident employer. We value our diversity and were committed to making Foundever a truly inclusive place to work. We recognize and embrace that people work in different ways and well always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process speak to our recruitment team who will be happy to support you. You can reach us at Please note this email address may not be used to submit applications and applications will only be considered if they are submitted via the Apply now button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application and as part of the recruitment process will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.