Customer Service Representative

We are an Equal Opportunity Employer committed to maintaining a safe respectful and inclusive workplace for our employees customers and communities. We prohibit discrimination based on race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process please contact our People Team at .

About the Role

NMP is looking for a dependable personable and motivated Customer Service Representative to join our growing team.

This is a great opportunity for someone who enjoys helping people staying organized solving problems and being part of a fast-moving team. We are looking for someone who takes ownership of their work communicates well and is excited to learn grow and build a meaningful career within the company.

Experience is helpful but we place a strong emphasis on personality attitude work ethic and trainability.

This role is designed for someone who wants to do more than simply answer phones and complete daily tasks. As you build confidence and demonstrate strong performance youll have the opportunity to expand your skills contribute to process improvements support team development and grow into greater responsibility and leadership within the customer service team.

What Youll Do

• Answer incoming customer calls texts emails and online inquiries
• Schedule service installation and consultation appointments
• Help customers understand their service needs and determine the appropriate next step
• Review customer history and equipment information
• Accurately document customer interactions in our CRM
• Follow up with customers and leads to make sure nothing falls through the cracks
• Assist with customer concerns and help provide thoughtful solutions
• Coordinate with technicians sales consultants and the operations team
• Help maintain an organized and efficient daily schedule
• Identify opportunities to turn customer inquiries into booked appointments
• Support team goals and contribute ideas for improving the customer experience
• Learn and develop expertise in our systems processes and customer communication standards
• Look for ways to improve efficiency customer satisfaction and team performance
• Grow into expanded responsibilities based on your strengths initiative and performance

Who Were Looking For

You may be a great fit if you:

• Are naturally friendly and comfortable talking with customers
• Communicate clearly and professionally
• Are organized and detail-oriented
• Are dependable and follow through on what you say youll do
• Take feedback well and use it to improve
• Stay calm and professional in difficult situations
• Can think through problems instead of immediately passing them along
• Enjoy working as part of a team
• Are comfortable learning new technology and software
• Take initiative and look for ways to improve
• Are motivated by goals and enjoy seeing measurable progress
• Are curious coachable and eager to keep developing your skills
• Want to build a long-term career and grow into a larger role within a successful team
• Are interested in contributing to coaching training quality review or team leadership
• Customer service scheduling dispatching inside sales or home-service experience is a plus but not required.

What Success Looks Like

The strongest people on our team do more than simply complete the task in front of them.

They follow through. They notice when something needs attention. They ask good questions learn from feedback and look for ways to make the customers experience better.

They also look beyond their individual responsibilities. They take ownership identify opportunities to improve and actively contribute to the success of the team. Over time high-performing team members may have the opportunity to help train others support quality and call reviews improve processes and grow into a leadership role.

We want someone who cares about doing a great job supports the people around them and takes pride in helping the team succeed.

Required Experience:

Unclear Seniority