Customer Service Representative Repairs

The Customer Service Representative interacts with customers to provide and process information in response to inquiries concerns and requests about products and services. This is primarily an onsite position located at our West Dundee IL office.

• Process orders and quotes for material or service received via fax mail email telephone web chat or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail

• Directs and expedites orders for customer requirements

• Confer with customers to provide information about products and services. This may include technical details pricing shipping information anticipated delays and any additional information needed by customer

• Follow up on orders to ensure delivery to specified dates

• Coordinates product returns and customer complaints

• Interfaces with all internal and external customers

• Escalates issues to higher authorities

• Excellent attention to accuracy and detail

• Excellent verbal written communication and interpersonal skills

• Ability to multitask prioritize and manage time effectively

• Ability to build rapport with prospective customers/ customers

• Interest in manufacturing technology and application

• Accepts responsibility for quality of work

• Identifies upsell and cross sell opportunities and takes appropriate action when required

• Flexibility and adaptability

• Ability and willingness to learn and progress

• Any other duties as required

Education and Experience:Minimum

• High school diploma

• 3 5 years of customer service experience

• Proficient with Microsoft office applications especially Outlook Word and Excel

Education and Experience:Preferred

• Export logistics knowledge

• Interest in manufacturing technology

• Experience with customer relationship management (CRM) systems

• Experience with enterprise Resource Planning software applications especially operations (ERP)

• Prior experience working with technical products in a sale or purchasing environment

Compensation Range-Non-exempt hourly role (Annual estimate)

• $50000 to $55000(depending on experience level)

In an effort to comply with local legislation as well as to provide greater transparency to candidates regarding cash compensation Renishaw sets standard pay ranges for all U.S.-based roles as established by job function level and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise as well as geographic location and may vary from the amounts listed above.