Customer Service Representative – Remote Call Center

Remote Customer Service Representative Call Center
$35/hour Bonus Opportunities Full-Time Remote

Comer & Cross Concrete Floor Coatings is growing and were looking for a motivated highly organized Customer Service Representative to join our remote call center team.

Our Customer Service Representatives are an important part of both our customer experience and sales operations. This isnt a role where youre simply answering phonesyoull help manage customer appointments keep our sales calendars running smoothly communicate with customers throughout the scheduling process and work closely with our sales and operations teams.

Were currently expanding our Western U.S. coverage and are specifically looking for candidates located in Arizona or Nevada.

If youre someone who communicates well stays organized when things get busy enjoys talking to people and likes solving problems wed love to hear from you.

What Youll Do

• Handle inbound and outbound customer calls texts and inquiries in a professional and timely manner
• Schedule and confirm customer appointments based on availability sales routes and scheduling needs
• Review upcoming calendars for conflicts gaps changes and scheduling opportunities
• Make outbound calls to follow up with customer inquiries and sales leads
• Monitor and respond to inbound customer text messages
• Process reschedules cancellations and appointment changes quickly and accurately
• Provide customers with accurate information about appointments products and services
• Coordinate service requests and route information to the appropriate team
• Communicate with Sales Operations and other departments to resolve scheduling or customer issues
• Maintain detailed and accurate notes for customer interactions
• Help resolve customer questions and concerns with professionalism empathy and a solutions-focused approach
• Stay responsive and engaged throughout the workday while managing multiple priorities

What Were Looking For

You dont necessarily need years of call center experience. Strong communication skills reliability organization and the right attitude matter just as much to us.

You may be a great fit if you:

• Have a friendly confident and professional phone presence
• Are comfortable spending a significant portion of your workday on the phone
• Are comfortable making frequent outbound calls
• Have excellent verbal and written communication skills
• Are highly organized and detail-oriented
• Can multitask and manage changing schedules and priorities
• Are comfortable learning and working across multiple computer systems
• Can work independently and stay productive in a remote environment
• Communicate proactively when something changes or a problem arises
• Take ownership and look for solutions rather than waiting to be told what to do
• Work well as part of a team and are receptive to coaching and feedback

Previous experience in customer service call centers appointment scheduling dispatch customer support inside sales home services or another high-volume phone environment is preferred but not required.

What Success Looks Like

Great customer service here is about more than answering the phone.

Success means keeping calendars accurate customers informed appointments confirmed schedule changes handled quickly and communication properly documentedall while creating a positive experience for our customers.

Schedule & Availability

This is a full-time remote hourly position.

Our call center operates 7 days a week so candidates must have weekend availability and flexibility based on business and customer needs.

We are specifically expanding our team in Arizona and Nevada to support our growing Western U.S. markets and provide customer coverage across multiple time zones.

Compensation & Benefits

• $35 per hour
• Additional bonus opportunities
• Full-time position
• Health insurance
• Fully remote position
• Training and ongoing support

Job Type: Full-time
Work Location: Remote

Come grow with us!

Comer & Cross is a rapidly growing company and were looking for people who want to grow with us. If youre organized dependable great with people and ready to be part of a fast-moving team apply todaywed love to hear from you.

Pay: $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• Are you comfortable working in a phone-heavy customer service role that includes frequent inbound and outbound calls appointment scheduling and customer follow-up
• Our call center operates 7 days a week. Are you available to work a full-time schedule that may include weekends and varying shifts based on business needs
• How many years of experience do you have in customer service call centers appointment scheduling dispatch or another high-volume phone-based role

Work Location: Remote