Customer Service Representative (Product Support)

At Maxxima great customer service means more than answering questions. It means knowing our products solving problems and making it easy for customers to do business with us.

For more than 40 years Maxxima has developed innovative LED lighting and electrical products for the heavy-duty transportation and consumer markets. We are looking for a customer-focused professional who enjoys helping people and takes pride in delivering exceptional service to join our team as a full-time customer service representative.

Location: Hauppauge NY On-Site
Schedule: MondayFriday 9:00 a.m.5:00 p.m.

Key Responsibilities

• Provide outstanding customer service through phone email chat and online platforms
• Respond promptly and professionally to customer questions concerns and requests
• Process and research customer orders returns replacements credits exchanges RMAs and warranty requests accurately
• Investigate and resolve customer complaints including escalated or difficult interactions with patience and sound judgment
• Learn our extensive line of LED lighting and electrical products and confidently provide product information and recommendations
• Recommend alternative or complementary products based on customer needs and availability
• Assist customers with basic to intermediate product troubleshooting and technical support
• Collaborate with Engineering Warehouse Sales and other teams to resolve customer issues efficiently
• Maintain accurate customer order and interaction records within company systems
• Participate in ongoing product system and customer service training and identify opportunities to improve the customer experience
• Help maintain our high standards for quality and customer service by following established processes and best practices

Requirements

• High school diploma or GED equivalent
• 2 years of customer service customer support or related experience
• Experience supporting physical or technical products in customer service or a related role preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to professionally handle challenging customer situations
• Customer-focused mindset with a strong sense of urgency and follow-through
• Comfortable learning technical products and explaining information in an easy-to-understand way
• Organized accurate and able to manage multiple priorities in a fast-paced environment
• Comfortable learning and working with ERP CRM Microsoft Office and other digital tools
• Experience with Sage/MAS or a similar ERP system is a plus
• Bilingual English/Spanish skills are a plus

Why Join Us

• 401(k) with company match
• Highly subsidized medical
• Dental and vision coverage
• Paid time off plus paid volunteer day
• Company-paid life insurance
• Employee Assistance Program (EAP) and healthcare concierge services
• Employee discounts on Maxxima products
• Discounts on concerts movies and theater events
• Company-sponsored employee events

Salary Range: $45000 - $50000

Providing exceptional customer service starts with exceptional people. If youre someone who enjoys solving problems learning products and creating the kind of customer experience people remember wed like to hear from you.

Visit our careers page to learn more about our company. Apply to join us and help make Maxxima the brand customers continue to choose!

Maxxima is a division of Panor Corp. We are an equal opportunity employer. Panor Corp. provides equal employment opportunity to all employees and applicants without regard to actual or perceived race creed color citizenship sex pregnancy religion national origin military status marital status sexual orientation gender expression or identity genetic information (including genetic predisposition) age disability status as a victim of domestic violence or any other group protected by applicable federal state and local laws. This policy applies to all terms and conditions of employment including but not limited to recruitment hiring assignment of duties benefits promotion discipline harassment training compensation leave of absence layoff and termination.