Customer Service Representative

At Avalonvi we specialize in strategic real-world marketing solutions that help brands connect with people where it matters most face to face in physical spaces and through impactful brand brand positioning to on-the-ground campaigns we bring ideas to life beyond screens.

We are seeking a professional and customer-focused Customer Service Representative to assist customers with inquiries account support and service-related concerns. This role involves direct communication with customers and supporting daily customer service operations.

• Respond to customer inquiries in person by phone or via email
• Resolve customer concerns and provide timely solutions
• Process account updates orders and service requests
• Maintain accurate records of customer interactions
• Provide clear information regarding products and services
• Collaborate with internal teams to improve customer satisfaction

• Strong communication and interpersonal skills
• Professional and customer-focused demeanor
• Problem-solving and multitasking abilities
• Basic computer proficiency
• Ability to work in a fast-paced environment
• Previous customer service experience is a plus but not required