Customer Service Representative Mishawaka IN

Our client is seeking a Customer Service Representative to join their growing team in a full-time Monday through Friday position. This role serves as the primary point of contact for assigned customer accounts ensuring orders are processed accurately while providing exceptional service from quote through shipment.

This is an excellent opportunity for someone who enjoys building customer relationships working in a fast-paced manufacturing environment and balancing detailed administrative work with customer communication. The ideal candidate is organized proactive and able to manage multiple priorities while maintaining a high level of accuracy.

Job Duties:

• Manage day-to-day communication with an assigned portfolio of customer accounts
• Prepare customer quotes and enter orders into the companys ERP system
• Verify order specifications and ensure order accuracy before processing
• Monitor production schedules and provide customers with accurate shipment updates
• Proactively communicate lead time changes and production delays
• Coordinate with production shipping and internal departments to ensure customer needs are met
• Provide tracking information and shipment updates as orders are completed
• Resolve basic invoicing questions and escalate issues when appropriate
• Maintain accurate customer records and perform additional administrative duties as needed

This position is a great fit for someone with previous customer service inside sales order entry or account management experience. The ideal candidate enjoys working with customers has strong attention to detail and thrives in an office environment where communication organization and problem-solving are essential.

Requirements:

• Previous experience in customer service inside sales or account management preferred
• Manufacturing metals construction materials or industrial experience is a plus
• Strong data entry and computer skills
• Experience using ERP systems preferred
• Proficiency with Microsoft Office including Excel
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities
• High School Diploma or GED required

Benefits:

• Holiday Pay
• Vacation Pay
• Health Insurance
• 401(k) Benefits
• Chance to win a brand-new car

Personnel Partners a division of Specialized Staffing Solutions LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.