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Customer Service Representative
Job Location:
Job Location:
Lowell, MA - USA
Hourly Salary:
$ 21 - 35
Hourly Salary:
Posted:
8 August 2026 (14 hours ago)
Posted:
Application Deadline:
5 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets including Data Centers Telecommunications Industrial and Aerospace and Defense. We develop innovative cutting-edge technologies and products across the spectrum of radio frequency (RF) microwave millimeter wave photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence high performance computing satellite communications radar unmanned aerial vehicles medical equipment test and measurement and advanced wireless networks.
MACOM has more than 75 years of expertise in semiconductor process development wafer fabrication circuit design advanced packaging systems architecture and applications engineering. We are committed to our customers success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power highest frequency and/or highest data rates.
Leading technologies innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!
Customer Service Representative
Job Description:
A MACOM Customer Service Representative is the primary liaison between our customers sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.
Primary Responsibilities
Provide accurate and complete response to high volume of incoming customer service inquiries
Process request for quotation by investigating historic pricing and coordinating with the product line manager
Order Entry/Management new orders return orders sample orders credits debits
Maintain backlog to reflect customer requirements manage all expedite requests
Handle customer complaints and/or elevate when necessary.
Coordinate with various other departments to solve problems
Exercises good judgment within defined practices and procedures to determine appropriate action.
Build relationships and trust though out the company and with customers.
Job Qualifications:
Proven customer support experience
Strong phone skills and active listening
Customer orientation ability to adapt to different types of personalities
Excellent oral and written communication
Ability to multi-task prioritize problem solve and mange time effectively
Team Player
Proficiency with MS Office Suite
College degree
Other Special Skills (Optional):
SAP preferred
EEO:
MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race color religion sex gender identity sexual orientation national origin age disability genetic information veteran status military service marital status or any other category protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call 1- or email Provide your name phone number and the position title and location in which you are interested and nature of accommodation needed and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
ITAR
Due to ITAR regulations only candidates who are U.S. Persons (U.S. citizens U.S. nationals lawful permanent residents or individuals granted asylum or refugee status) will be considered for this position.
Hourly Range
The Hourly Range for this position is $21.00 $35.00 per hour. Actual salary offered to candidates will depend on several factors including but not limited to work location relevant candidates experience education and specific knowledge skills and abilities.
Benefits: This position offers a comprehensive benefits package including but not limited to:
Health dental and vision insurance.
Employer-sponsored 401(k) plan.
Paid time off.
Professional development opportunities.
Required Experience:
Unclear Seniority
