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Customer Service Representative

Job Location:

Louisville, KY - USA

Monthly Salary: Not provided by the employer

Posted: 25 September 2026 (7 hours ago)

Application Deadline: 23 December 2026

Vacancies: 1 Vacancy

Work Hours: 10am-7pm

Handling incoming calls and emails:Answering patient inquiries regarding billing statements insurance verification appointment scheduling pre-authorization for procedures and general healthcare information.
Patient registration and demographic updates:Verifying patient information and updating records as needed.
Insurance verification and eligibility checks:Confirming patient insurance coverage and benefits.
Claims processing and follow-up:Assisting with submitting insurance claims and following up on outstanding claims.
Patient navigation:Directing patients to the appropriate healthcare provider or department based on their needs.
Addressing patient concerns and complaints:Listening to patient issues investigating concerns and finding solutions to resolve complaints in a timely manner.
Providing information on medical services and treatment options:Explaining procedures costs and potential side effects to patients in a clear and understandable way.
Maintaining patient confidentiality:Adhering to HIPAA regulations by protecting sensitive patient information.
Staying updated on healthcare policies and procedures:Keeping knowledge current on insurance guidelines billing codes and healthcare regulations.