Customer Service Representative

The Customer Service Representative (CSR) is responsible for coordinating commercial and operational activities within the Doka Yard to ensure efficient material (formwork and scaffolding) flow order fulfillment inventory accuracy customer service support and operational excellence. The role acts as a key liaison between Sales Engineering Logistics Yard Operations and Customers ensuring that customer orders are processed accurately and delivered on time while maintaining compliance with Doka operational standards.

Responsibilities:

• Oversee branch inventory and logistics including stock optimization demand planning and material flow ensuring accurate inventory levels through the in-house order processing system.
• Manage customer accounts and the full order processorder entry placement follow-up price verification and product inquirieswhile maintaining clear communication with customers and sales teams regarding product availability delivery schedules and order status.
• Handle high volumes of calls and inquiries resolving issues promptly and effectively and proactively communicating any changes impacting order fulfillment.
• Accurately process pricing billing credit requests and ensure all services are invoiced per contract terms or purchase orders.
• Coordinate inbound and outbound material movements.
• Ensure materials are available and ready according to project schedules.
• Monitor and resolve discrepancies in the order processing system recommending and implementing corrective actions.
• Manage back orders track insufficient inventory and coordinate with logistics/operations for timely procurement and equipment transfers.
• Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
• Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Other Responsibilities/Peripheral Functions

• Perform other duties/projects as assigned including participating in company committees/teams.
• Ensure safe working practices and a safe working environment.
• Comply with all corporate policies and business practices.
• Actively participate in facility/equipment management meetings as required.

Qualifications :

• High school diploma required; Bachelors Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration operations or logistics preferred.
• Experience in construction material handling inventory control and procurement planning preferred.
• Excellent communication skills including command of English (speaking reading writing).
• Strong analytical skills with a strong numeric aptitude technical proficiency and effective problem-solving abilities.
• Proficient in Microsoft Office applications with advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems products concepts and techniques.
• Organized team player able to work independently in a results-driven fast-paced environment.

Additional Information :

Doka offers terrific career opportunities competitive compensation comprehensive benefits including medical dental vision Flexible Spending Account company paid life insurance supplemental voluntary term life insurance 401k retirement plan (Roth and Non-Roth) short-term disability AFLAC policies paid time off (sick/personal vacation floating holiday and company paid holidays) and an exciting opportunity to join as a member of Dokas team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you please submit your resume by clicking below. Visit us on-line at  for additional information on Doka USA Ltd.

Doka USA Ltd. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are interested and have a strong competitive drive positive attitude a desire to learn and grow from your experiences then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

At Umdasch Group we are convinced that diverse teams drive performance and are key to our global success. Its their attitude and their contributions that of any personal characteristics people who share our values and are committed to working passionately towards our common goals will find space to grow. 

We believe in and are committed to equal opportunities for everyone.

Remote Work :

No

Employment Type :

Full-time