Customer Service Representative

Position SummaryThe Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their & ResponsibilitiesConfirm purchase orders for assigned customer base using parameters provided by managementAssess and resolve pricing and quantity issues on purchase ordersWork with team members and other departments on resolving issues with ordersCorrespond with customersUse reports and other tools to maintain and track ordersReview evaluate and research claims from customersProvide back up support to other team members when necessaryPerform other duties as assignedExperience & QualificationsHS Diploma required1 year of relative Customer Service ExperienceKnowledge of supply chain logistics and order to cash processes is a plusStrong written and oral communication skillsStrong analytical skillsGeneral knowledge office software programs such as Word and Excel and mustdemonstrate strong computer skills in general.