Customer Service Representative
Job Location:
Jacksonville, FL - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Position Summary
The Customer Service Representative with an active Florida 4-40 license works in a sales-driven multi-tasked goal-oriented team environment and is responsible for supporting incoming customer and broker interactions related to builders risk policy submissions underwriting support website navigation guidelines and general service inquiries. This role manages high volumes of inbound communication across phone chat and email channels while also conducting outbound calls from lead generation efforts ensuring timely and accurate handling of service requests and processing of business transactions. The representative performs key policy service functions including endorsements cancellations and other servicing transactions while providing general underwriting and product support. This position requires the ability to work independently exercise sound judgment and demonstrate initiative to meet service level expectations while delivering quality service and a high level of customer satisfaction within the InsuranceLink agency.What will your job entail
Serve as the first point of contact for customers within nationwide builders risk and property programs handling inbound/outbound calls emails and correspondence
Assist with policy servicing and support including product inquiries billing questions and coverage explanations
Process insurance transactions under the supervision of a licensed agent including:
- Submitting applications
- Providing quotes
- Issuing policies and certificates of insurance
- Processing endorsements
- Assisting with claims reporting
Evaluate and prequalify client needs educate customers on available products and recommend appropriate coverage solutions
Gather and review client information submit to appropriate carriers and follow up to ensure timely quotes or policy issuance
Review quotes with clients in detail explaining coverages exclusions and additional coverage options
Bind coverage when authorized ensuring accuracy completeness and timely delivery of all policy and billing documentation
Manage ongoing servicing requests and ensure clients understand policy changes or updates
Maintain accurate and complete records in the agency management system including documentation correspondence and transaction tracking
Support clients through the claims process including first notice of loss and follow-ups
- Minimum 1 year of insurance industry experience
- Active Florida 4-40 license (required for consideration)
- Florida 2-20 license strongly preferred (offers hybrid work eligibility)
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical financial and emotional well-being addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.
The target hourly rate range for this position is $20.00 - $22.50 per hour.The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at
The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Experience:
Unclear Seniority
About Company
Offers services through highly specialized managing general underwriters with unparalleled knowledge and expertise in niche markets.
