Customer Service Representative

Position SummaryThe Customer Service Representative (CSR) is responsible for delivering an outstanding customer experience while supporting the sales team and helping customers find the products and solutions they need. This role serves as a primary point of contact for customers by responding to inquiries preparing quotations coordinating orders and ensuring projects move smoothly from quote through ideal candidate is organized dependable customer-focused and enjoys solving problems. Previous experience with industrial products is helpful but not required. We are looking for someone with a positive attitude strong communication skills and a willingness to ResponsibilitiesCustomer & Account ManagementServe as a primary point of contact for assigned customers and accounts building strong and responsive customer to customer inquiries via phone email and other communication channels in a timely and professional customer needs and provide appropriate product service and order communicate order status lead times shipping information delays and other relevant customer questions and issues by coordinating with appropriate internal teams suppliers and sales accurate up-to-date customer opportunity quote and order information in the applicable CRM and ERP & Quotation SupportRespond to incoming sales opportunities and inquiries with a focus on delivering solutions and generating accurate and timely quotations for products equipment and services based on customer up on open quotations and customer opportunities to support sales growth and with outside sales representatives to support assigned accounts projects and business development customer requirements and collaborate with suppliers and internal technical resources to help identify appropriate products and learn our products services suppliers and applications in order to support customer needs opportunities to expand customer relationships and increase & Project ManagementManage customer orders from entry through shipment ensuring accuracy and timely open orders and proactively follow up on critical deliveries backorders and other potential with suppliers and internal teams regarding product availability pricing lead times and delivery visibility of key customer and project milestones and communicate changes or concerns to appropriate customer-specific requirements including documentation portals inventory programs and other account product returns order corrections and other post-sale requirements as identify and resolve delivery supply chain and order fulfillment -Functional CollaborationPartner effectively with outside sales operations engineering/technical teams purchasing shipping and receiving finance and other departments to support customer customer requirements and priorities clearly to internal with purchasing expediting and supplier coordination activities where to team initiatives focused on improving customer satisfaction sales growth operational efficiency and overall business ownership of customer needs by following issues through to resolution and keeping customers informed throughout the school diploma or GED required; associate or bachelors degree preferred or equivalent combination of education and relevant experience in inside sales customer service account management distribution manufacturing or a related environment in industrial distribution manufacturing or other business-to-business environments is helpful but not with purchasing order management or expediting is a in learning technical products and applying that knowledge to help customers solve aptitude or curiosity about how things work is a plus but not customer service orientation with the ability to build productive relationships with customers suppliers and internal written and verbal communication organizational prioritization and time-management attention to detail and commitment to to manage multiple priorities and deadlines in a fast-paced -motivated with the ability to work independently while contributing effectively within a with Microsoft Office applications including Outlook Word and learning and using business software including Microsoft Office CRM and ERP RequirementsFull-time schedule location travel requirements and remote-work eligibility will be determined based on business needs and the requirements of the applicable operating be legally authorized to work in the applicable country without restriction where DutiesThis job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to contain a comprehensive list of all duties responsibilities or qualifications required. Duties and responsibilities may change based on business needs.