Customer Service Representative II (Secondment 4 Months)

WHY PATIENTS NEED YOU

A career with us is about discovering breakthroughs that change patients lives. Whatever your role youll be part of bringing those therapies to people all over the world. Youll be driving the industry forward and making a positive difference. And youll discover that amazing things are possible.

WHAT YOU WILL ACHIEVE

You will help Pfizer as a customer service representative responding to internal and external inquiries through telephone internet and correspondence. Your strong communication skills and knowledge of company products and customer service processes will help you in acting as a liaison for customers. You will maintain database records of customer profiles and prepare status reports.

As part of the business support team you will have comprehensive knowledge and skills in your area and understand how related areas impact it. You take initiative to establish a connect with other projects and represent your department on cross-functional teams. You are proactive in sharing knowledge and expertise with others in your work group. You are seen as someone who promotes teamwork and always motivates others to achieve team objectives.

It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.

HOW YOU WILL ACHIEVE IT

• Manage own time professional development and prioritize workflows accurately and efficiently.

• Maintain a detailed working knowledge of company trade policies Standard Operating Procedures (SOP) and standard business processes in order to respond to customer and sales force inquiries.

• Collaborate with the management team to examine practices and procedures as part of a continuous business improvement effort.

• Monitor orders claims disputes and associated financial transactions to ensure prompt and accurate processing.

• Consistently exceed work accuracy targets according to quality standards for the assigned area.

• Provide excellent service through all channels of communication.

• Assist both customers and Certificate Signing Request colleagues with escalated inquiries or problems increasing the ability to provide our customers with prompt resolution.

• Act as a role model mentor and subject matter expert for less experienced Customer Service Representatives.

• Provide training support for new hires and other team members.

• Process credit and/or debit approvals.

• Work collaboratively with internal resources including customer service credit collections distribution and key business leads.

• Work collaboratively with customers Deduction Specialist and the credit department to resolve deductions and discrepancies.

• Act as a triage point for external calls by assessing calls and redirecting to appropriate stakeholders throughout Pfizer.

QUALIFICATIONS

Must-Have

• Applicant must have a high school diploma (or equivalent) and 6 years of relevant experience.

• 4 years of experiencein Customer Service.

• 2 years of experience in HBU Customer Service.

• Experience in sales operations and compliance.

• Excellent customer service skills supporting internal and external customers.

• Excellent verbal and written communication skills with demonstrated telephone skills.

• Proficient keyboard skills including 10-key pad.

• Shown to go above and beyond and ask for assistance when required.

• How Can I Help attitude.

• Training consistently up-to-date.

Nice-to-Have

• Associates and/or Bachelors Degree.

• Call center experience.

• Bilingual; Spanish speaking.

• Experience with SAP and Microsoft Excel and Outlook.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

• This position requires an individual to remain in their immediate work area in most cases connected to the phone.

• Calls are systematically routed to administrators so the individual must be able to multi-task to maintain acceptable work queues.

• This position requires significant concentration and attention to detail.

• Typing skills test will take place during the recruiting process.

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS

• Potential participation in a rotation of 24-hour on-call emergency support including after-hours holidays and weekends.

• Minimal travel but not mandatory.

OTHER JOB DETAILS

• Last Date to Apply for Job:July 31 2026

• Additional Location Information:NA

• Eligible for Relocation Package NO

• Secondment4 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for12 months or longer you will be required to turn in your fleet vehicle for the duration of the non-driving secondment. Please refer to the Fleet Policy and Procedures document for more information.

• There will be no change to your current work location.

• Position is considered Flexible and colleagues are expected to comply with Log In For Your Day(LIFYD) requirements at site location (e.g. about 2.5 days a week in office).

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.

To learn more about acceptable and prohibited uses of AI during the recruitment process please review our candidate AI-use guidelines available onPfizer Careers.