Customer Service Representative II

This role is in support of Cencoras thirdparty logistics service in the US operating through our ICS business.

Shift Details: Mon - Fri - 8am-5pm

Pay Details: $19/hr

Primary Duties and Responsibilities:

• Under moderate supervision of the CustomerCare Supervisor or other supervisory/management level position within the facility is responsible for ensuring customer satisfaction by providing Cencora customers with courteous professional and efficient service at all times.

• Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution

• Frequently works with field sales associates in coordinating special orders accepting quotations typing and manufacturer calls

• Works with warehouse associates customers and field sales associates to ensure that the order process runs smoothly

• Processes all phone fax mail e-mail dropship and verbal orders from customers

• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to Customer Service Supervisor or Manager in a courteous manner

• Performs data entry for purposes such as processing orders accessing previous orders and special orders and providing customers with current prices; researches any other inquiries as requested

• Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information prices and availability and changes in stock number

• Communicates with all departments within the Distribution Center as well as field sales associates

• Serves as liaison between customers and field sales associates

• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations

• Complies with all appropriate policies procedures safety rules and regulations

• Performs related duties as assigned.

Education:

• High School Diploma/GED or equivalent experience required.

Skills and Knowledge:

• 2 years of experience in customer service customer support order management customer operations or sales support or a related field required.

• Strong customer service skills

• Strong interpersonal skills

• Good decision-making skills

• Good analytical skills

• Ability to communicate effectively both orally and in writing

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Familiarity with Cencora products services and pharmaceutical distribution operations

• Strong organizational skills; attention to detail

• Basic knowledge of Microsoft Word Excel and inventory management system

• Certification in HDI Customer Service Representative (HDI-CSR) CCPC Global Certified Client Service Specialist (CCSS) or equivalent preferred.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned