Customer Service Representative I, Cyber & Data Resilience

In a world of disruption and increasingly complex business challenges our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills paired with the latest technology allow us to give our clients claritynot just answersin all areas of business. We embrace diverse backgrounds and global perspectives and we cultivate diversity by respecting including and valuing one another. As part of One team One Kroll youll contribute to a supportive and collaborative work environment that empowers you to excel.

Krolls Cyber Risk team works on over 2000 cases a year including some of the most complex and highest profile matters in the world. With experts based around the world supported by ground-breaking technology we help protect our clients data people operations and reputation with innovative assessments investigations and intelligence. We are the only company in the world with the expertise and resources to deliver global end-to-end cyber risk management supporting organizations through every step of their journey toward cyber resilience. Our breach notification and identity theft teams have facilitated the response for thousands of breaches across the world impacting over 500 million individuals. Our customized services include notification call center and identity monitoring and restoration solutions.

Customer service positions available!Looking for a career opportunity in customer service with a proven industry leader Our Identity Theft and Breach Notification ITBN practice is now hiring for full-time Call Center Representative positions in our Nashville contact center.

Job Type:Full-time

*Competitive Pay Starting at $15 per hour* *Plus differential for bilingual agents! (Spanish German and French languages)*

Experience:

• Customer Service: 2 years (Preferred)

• Call Center Experience: 1 year (Preferred)

Education:

• High School Diploma (Required)

• Bachelors (Preferred)

Work Location:

Remote

The Call Center Representatives primary focus is handling inbound phone calls from consumers who are eligible for Krolls products and services as well as phone calls from Krolls program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will be located in Nashville TN and will report to the Consumer Services Supervisor.

At Kroll your work will help deliver clarity to our clients most complex governance risk and transparency challenges. Apply now to join One team One Kroll.

RESPONSIBILITIES:

• Answer inbound phone calls and emails in a contact center environment.

• Provide excellent customer service support.

• Provide accurate information regarding Krolls products services and product delivery systems.

• Be professional and courteous with callers at all times.

• Maintain confidential information in accordance with company procedures and standards.

• Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.

• Work well within a team environment and independently

• Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time costs for exam and materials will be provided by Kroll.

• Other administrative work as needed.

• Perform all duties in accordance with company procedures and standards.

REQUIREMENTS:

• Must be flexible enthusiastic and possess good interpersonal skills.

• Must be able to work 40 hours per week more specifically the 10:30am 7pm shift with flexibility to work additional hours if needed when high call volume is anticipated

• Must be proficient in MS office products i.e. Word Excel PowerPoint.

• Excellent interpersonal and communication skills (listening verbal written)

• May be asked to be available for on-call after hours phone support as needed by the business.

• Sitting for long periods of time in close proximity to a computer screen is required.

• Excellent written and verbal communication skills that help represent diverse communities

• Experience working with diverse teams

Your recruiter will be happy to walk you through your U.S.-specific benefits which include:

• Healthcare Coverage: Comprehensive medical dental and vision plans.

• Time Off and Leave Policies: Generous paid time off (PTO) paid company holidays generous parental and family leave.

• Protective Insurances: Life insurance short- and long-term disability coverage and accident protection.

• Compensation and Rewards: Competitive salary structures performance-based incentives and merit-based compensation reviews.

• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutionsKroll. With a nearly century-long legacy we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team One Kroll youll contribute to a collaborative and empowering environment propelling your career to new heights. Ready to build protect restore and maximize our clients value Your journey begins with Kroll.

In order to be considered for a position you must formally apply via .

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender gender identity race religion color nationality ethnic origin sexual orientation marital status veteran status age or disability.

The current salary range for this position is $15/hr

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