Customer Service Representative

We are seeking 2 Customer Service Representatives for a temp-to-hire fully onsite contract role at an industrial distribution operation in Houston TX.

**Role Overview**

The CSR is the primary point of contact for assigned customers handling orders quotes tracking returns and account management. This role collaborates with internal sales operations and warehouse teams and may occasionally enter the plant area to coordinate with associates. ERP training is provided. Remote work is NOT an option.

**Key Responsibilities**

- Build and maintain sustainable customer relationships; handle account inquiries

- Generate product quotes and purchase orders; verify and process order changes

- Resolve customer order issues; communicate with vendors on product quality and timeliness

- Research vendors for non-stock item quotes

- Coordinate with internal teams (sales ops warehouse) to service client requests

- Assist with inventory level maintenance and freight cost control

- Research and resolve accounts receivable disputes and payment discrepancies

- Produce customer activity reports and assist with KPI achievement

- Introduce new products and identify upselling opportunities

- Maintain accurate customer records and follow all Standard Operating Procedures

- Adhere to LEAN and digital operating practices

**Requirements**

- 4 years of customer service purchasing or warehouse-related experience (OR Bachelors degree in Supply Chain Business Finance etc. with 2 years experience)

- Strong computer proficiency Word Excel and email used daily; must learn new systems quickly

- Strong verbal and written communication skills

- Mathematical aptitude for basic calculations

- Strong attention to detail and organizational skills

- Self-starter; able to work independently

- Onsite in Houston TX remote is NOT an option

- Business casual dress code

- Flexibility for occasional evening/weekend work with little advance notice

**Nice to Have**

- Distribution industry experience

- ERP system experience (training provided)

- B2B customer service background

**Schedule**

Onsite MondayFriday 8:00 AM5:00 PM CST 40 hours/week

Temp-to-Hire 6-month contract.