Customer Service Representative

Location: 15001 NW 79th Ct Hialeah FL 33016
Employment Type: Full-time $17/hr
Supporting: Customer Service

About Us
Were the largest minority-owned CX provider delivering digital-first people-centered experiences for some of the worlds most respected brands. For over 25 years weve been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.
As a Top Place to Work were serious about creating an environment where people show up as their genuine selves. Which means when you succeed we all do.

Heres What the Job Really Looks Like
Youre a natural problem-solver whos good with people. You know how to listen to what someones really asking for (not just what theyre saying) and you can explain solutions in a way that makes sense. You stay calm under pressure youre detail-oriented enough to keep information accurate and you genuinely care about leaving customers better off than when they reached out. If that sounds like you this role is a great fit.

How Youll Make an Impact
Guide customers through questions concerns or challenges they encounter while using the product or service.
Listen actively to understand the root of the issue and provide clear effective solutions.
Record detailed call information for auditing reporting and follow-up purposes.
Maintain and update customer records to ensure accurate and current information.
Identify opportunities to introduce customers to new or enhanced services that meet their needs.
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
Deliver fast friendly and accurate service by tailoring solutions to each customers unique needs.

Whatll Set You Up for Success
Required:
High school diploma or GED
6 months of customer service experience
Strong computer navigation skills
Conversational patient and confident communication style with a positive attitude

For Internal Candidates:
Must not be on any corrective action or performance plans
Must have held your current position for 6 months
Must have relevant industry/program experience
Location Note: Were currently hiring for this position in Miami Lakes Florida.

Why Alorica
Our culture shows up in how we work together support each other and show up for our clients. Were bold enough to challenge how things have always been done committed to delivering results that matter and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations shared experiences and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We dont just talk about culturewe build it live it and keep making lives better every day.

What We Offer:
Performance-based bonus potential
Complimentary coffee available
Free on-site parking
Dedicated break rooms for rest and relaxation
Health dental and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries travel insurance phone plans health & wellness pet supplies and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs

Our Values
Bold We challenge conventions and take smart risks
Relentless We deliver results no matter what it takes
Connected We work as One Alorica because were stronger together
True We show up as our authentic selves every single day

Ready to Join Us
If youre looking for a place where your work matters your voice is heard and you can build a real career lets talk.
Apply Today!

Equal Opportunity Employer Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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