Customer Service Representative Health Valet

Healthcare made easy. Healthcare is complicated. Coupe changes that. Coupe makes healthcare easier to understand with upfront pricing provider ratings and a straightforward experience that helps members make smarter care decisions. Come join our team.

This role is responsible for consulting and supporting our Coupe Health members. Health Valets focus is on helping members navigate their care; through understanding their benefits partnering to find the highest quality of care and ensuring that Coupe Health members are educated and equipped to make the best decision for their wellbeing. Health Valets will create and foster relationships with members providers and other stakeholders to resolve any issues that impact members. Our Health Valets will make a difference in the lives of our members by understanding their needs and supporting them providing white-glove service and problem resolution.

In this role you will be responsible for handling inbound calls from members regarding claims benefits prior authorizations and medications providing assistance on all aspects of their medical plan. This role involves managing escalated member concerns performing outbound emails and call center tasks and collaborating closely with account management and operations teams to address inquiries and ensure seamless support.

Now hiring for a November 16th start date!

We are now hiring a group of Health Valets to support Coupe Healths members in our call center on morning afternoon and evening shifts.

We provide paid training to set you up for success in this role! Training begins 11/16/2026.

This position will be a fully remote work-from-home position. You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance the connection must be hard-wired from the router to the company-provided equipment.

• Respond to inbound member callsregardingclaims benefits prior authorizations medications and all aspects of their medical plan.
• Manage both inbound and outbound communications including handling escalated member concerns with professionalism and empathy.
• Perform outbound emails and support call center operations to ensuretimelyandaccuratememberassistance.
• Meet established performance metrics including average handle time and quality survey scores whilemaintainingcall center service standards.

• 2 years of experience in related role or 1 years internal experience.
• High school diploma (or equivalent)

• Ability to communicate process and procedural information clearly actively listen to anticipate team needs and align messaging to support operational effectiveness.
• Ability to analyze operational issues evaluate options with guidance and work with team members to implement effective solutions.
• Ability to organize work across multiple tasks balance competing priorities and manage time to ensure consistent delivery and quality.
• Fluent in Spanish (other bilingual skills will be considered)
• Healthcare or related industry experience.
• Customer service and call center experience.
• Ability to work in a cross functional environment with both internal and external stakeholders.
• Demonstrated resiliency empathy and ability to encourage and empower members to take actions to improve their health outcomes.
• Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol.
• Ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner within and outside the organization.
• Demonstrated skills in conflict resolution.

Teleworker

Role designation definition:

• Teleworking is working full time remote.
• Hybrid is a minimum of 2 days onsite.
• Onsite is full-time onsite.

$23.81 - $29.76 - $35.71 Hourly

Pay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical dental and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer please review our benefits page.

At Coupe Health we are committed to paving the way for everyone to achieve their healthiest life. Coupe Health is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply please contact us at:

Coupe Health recruiters may contact you from emails ending with @ and @.

Physical requirements.