Customer Service Representative

Our client is looking for aCustomer Service Specialistto join their Banking Team!

Location:On-site Green Bay WI or Stevens Point WI

Schedule: Flexible to work an 8-hour shift between 8am and 7pm or 12pm and 9pm Monday through Friday plus every other Saturday working 8am to 5pm

Contract:3 months with potential for an extension or conversion to full-time

Pay Rate:$19 to $20.00 an hour - Depending on Shift

As a Customer Service Specialist you will respond to customer inquiries through multiple channels including telephone e-mail web chat and digital channels in a cross functional Contact Center. The Representative will:

• Respond to customer inquiries by phone chat and email with professionalism.
• Deliver quality service to retain customers and support business growth.
• Adapt quickly to changing priorities products services and procedures.
• Process account maintenance transactions fee refunds debit card requests updates and stop payments.
• Protect customers and the bank by following fraud prevention and confidentiality policies.

Requirements:

• High School Degree or GED.
• 1-2 years customer service banking retail insurance healthcare telemarketing/sales experience.

PrideGlobal and its affiliates offers eligible employees comprehensive healthcare coverage (medical dental and vision plans) supplemental coverage (accident insurance critical illness insurance and hospital indemnity) 401(k)-retirement savings life & disability insurance an employee assistance program legal support auto home insurance pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race religious creed color national origin ancestry physical disability mental disability reproductive health decision making medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other characteristic protected by applicable federal state or local law.

Fair Chance Employment
PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants including those with criminal histories in a manner consistent with applicable state and local Fair Chance laws and ordinances including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process or to perform the essential functions of this role please contact us.

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For workers in the United States PrideGlobal and its affiliates offers eligible employees comprehensive healthcare coverage (medical dental and vision plans) supplemental coverage (accident insurance critical illness insurance and hospital indemnity) 401(k)-retirement savings life & disability insurance an employee assistance program legal support pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race religious creed color national origin ancestry physical disability mental disability reproductive health decision making medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other characteristic protected by applicable federal state or local law.

Fair Chance Employment
PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants including those with criminal histories in a manner consistent with applicable state and local Fair Chance laws and ordinances including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process or to perform the essential functions of this role please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance we will provide written notice of lactation accommodation rights and this notice will automatically be given upon hiring any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN LPN Nurse Aides Therapists) referred to Kentucky nursing facilities assisted living communities or long-term care facilities in accordance with KRS 216.793.