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Customer Service Representative

Window World

Job Location:

Gahanna, OH - USA

Yearly Salary: USD 43000 - 55000

Posted: 7 August 2026 (7 hours ago)

Application Deadline: 4 November 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

We Offer

Comprehensive paid process and systems training to equip you with the necessary skills for success.
Generous paid time off and holidays for a healthy work-life balance.
Paid on-the-job training to continuously enhance your knowledge and expertise.
Stable full-time hours ensuring job security and consistent employment throughout the year.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints determining the cause of the problem; selecting and expediting the best solution and following up to ensure a resolution and customer understanding. CSR will work directly with field sales representatives to ensure contract accuracy into CRM. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers. CSRs must be able to work collectively with fellow team members to accomplish industry related challenges.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products policies and services of the organization.
Convert customer inquiries from various communication channels into in-home sales appointments.
Schedule sales appointments product installations and/or service appointments with both customers and Window World team.
Resolve customer issues by determining cause of problem facilitating a resolution and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace
Provide assistance with training and orientation for other team members as assigned.
Handle deposits payments and financial transactions.

Compensation: $43000.00 - $55000.00 per year

Come work for Americas Exterior Remodeler offering quality windows doors siding roofing shutters and more with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry our promise has remained constant since our start in 1995 Superior Products Professionally Installed at a Guaranteed Low Price.

Window World is a full-service exterior remodeler and has sold and installed over windows to date includingwindows annually since 2009. In addition to being Americas largest replacement window and exterior remodeling company Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers homes then manages every step of the process through product ordering and final install. Customers enjoy Window Worlds professional and honest sales process as well as top-notch product installations and service all from a single company.

Become a part of Americas leading exterior remodeling company. Were doing the right things the right way and we invite you to click the link and apply online today.

Required Experience:

Unclear Seniority

Apply Now