Customer Service Representative (Flexible Working Hours)

someone who can make every client feel like a VIP (Very Important Pet-parent).

Are you part concierge part chaos coordinator and fluent in both human and hound If you love pets *and* peopleand can juggle phones customers and the occasional muddy paw printthis is your moment.

At Destination Pet were not just another Pet/Vet care centerwere a community that lives to elevate the love and lives of pet families. Since 2016 weve been serving up best-in-show care from coast to coast with day care boarding grooming training veterinary services and more. Whether its belly rubs or brushing our goal is simple: make pets feel at home and their humans feel at ease.

Perks & Pay:

Telehealth 401k and Pet Insurance

Pay starts at $12.00 - $13.00/hour DOE tips

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Reporting To:

General Manager

What You Should Know:

• Youll be on your feet oftenstanding walking climbing stairs wrangling leashes.

• Must be able to lift 40 lbs (bags of food pet crates sleepy bulldogsyou know).

• Availability on evenings weekends and holidays (pets dont take days off).

• Exposure to cleaning supplies pet hair and ahem accidents is part of the gig.

What Youll Be Doing (Besides Being the Friendly Face Everyone Remembers):

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).

• Answering phones with a smile in your voice and multi-tasking like a pro.

• Touring new clients through the facility and selling the services that keep tails wagging.

• Ensuring up-to-date vaccinations are on filebecause safety first.

• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).

• Handling cash cards and balancing the end-of-day cash drawer like the organized rockstar you are.

• Responding to complaints with patience and professionalism even when its clearly the cats fault.

• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.

• Keeping the lobby clean welcoming and ready for first impressions and sweet reunions.

• Jumping in to support other team members whenever needed. Were all in this together.

• Other duties as assigned.

What You Bring to the Table:

• Youre a people-person and a pet-person.

• Previous experience in customer service or retail Heck yes.

• Youve got solid communication chopsphone in-person email you name it.

• Multi-line phones and computer systems dont scare you.

• Youre cool under pressure and know how to keep things professional (even when someones barkingand we dont mean the dog).

• You solve problems faster than a lab chasing a tennis ball.

• High school diploma or equivalent required.

• 1 year of customer service experience preferred.

If youve got the charm of a customer service pro and the heart of a dog mom (or dad) grab a name tagwere saving you a spot.