Customer Service Representative

Looking for more than just a paycheck Trying to grow where youre valued Youre in the right place; Worldwide Foam in Elkhart IN is hiring a full-time Customer Service Representative!

What Youll Be Doing:

Our Customer Service Representatives work closely with our sales warehouse and procurement teams to deliver high levels of client service while upholding our core values and business objectives. Youll use various logistics tools to manage supply chain flow and ensure orders are fulfilled accurately and promptly. Youre the point of contact for customers and youll maintain a positive helpful attitude as you assist them with any shipping delivery product or pricing needs. Youll make customers feel heard nurture strong relationships proactively address concerns and collect feedback so we can continue to improve our operations.

Youll also have a hand in our logistics processes ensuring accuracy and timeliness in all activities. Attentive to detail youll process orders complete data entry review sales orders and track shipments to ensure deliveries arrive on time. Youll work with freight shipping and logistics partners as needed to support cost-effective transportation processes and youll inform stakeholders about changes or updates. Throughout all activities youll maintain accurate shipping records and ensure compliance with all shipping customs and import/export requirements.

Customer Service Representative Compensation:

• $24.00 - $25.50/hour
• Steady 8:00 am - 5:00 pm Monday - Friday schedule
• Perks & Benefits like a bonus structure health insurance dental vision PTO 401(k) with match short- and long-term disability company-paid life insurance professional development support and advancement opportunities within a growing organization

Youre a Fit if You Have:

• Familiarity with logistics or customer service concepts
• Basic understanding of shipping or inventory management processes
• Basic proficiency with Microsoft 365 programs (Word Excel Outlook PowerPoint SharePoint etc.) with comfort learning/using CRM and logistics platforms
• Excellent communication and interpersonal skills
• Sharp attention to detail problem-solving skills and multitasking abilities for working within a fast-paced environment
• Ability to sit at a computer for extended periods and use office equipment

Our ideal Customer Service Representative is bilingual and has an associate degree (or equivalent experience) in logistics business supply chain or a similar field.

Your success depends on your ability to meet these metrics: customer response time order processing accuracy concern resolution rate on-time delivery percentage cost savings from shipping optimization and shipping documentation compliance.

GROW WITH US!

At Worldwide Foam we take pride in being North Americas fastest-growing and most diverse closed-cell foam supplier. Since 2008 weve built our reputation on innovation and rapid one-day lead times ensuring our customers receive the products they need promptly. With seven strategic locations and a wide range of closed-cell cross-linked polyethylene and elastomeric foam products we continue to enhance our services. Our dedicated team drives our success and were committed to supporting their growth with excellent benefits and a collaborative work environment. If you want to make a meaningful impact wed love to hear from you!

Apply now with our initial mobile-friendly application!

Required Experience:

Unclear Seniority