Customer Service Representative

This position is responsible for meeting the goals and objectives of the organization by receiving resolving and communicating solutions to customer inquiries or complaints. This role focuses on maintaining customer satisfaction through accurate order processing effective communication and completing administrative tasks for an assigned portfolio of customer accounts. The omission of specific duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions.

• Liaison between the Customer and all plant functional departments.
• Professionally engage with customers to understand and meet customer needs offering advice and guidance on products and services assisting customers in making informed decisions.
• Receives and manages customer inquiries delivering responses via phone calls and emails efficiently addressing their concerns and resolving issues encountered.
• Logging customer complaints in Salesforce for thorough documentation and follow-up ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks including data entry documentation and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments including but not limited to graphics production purchasing logistics and sales to ensure seamless service delivery for assigned accounts.
• Use of company ERP system Traverse Prestige.
• Backup the CSR team when needed.

Qualifications Education and Experience

• HS/GED required; AS preferred
• 2-4 years experience in a related field experience in a related field required.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word Excel PowerPoint) Visio Outlook Email and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
• Ability to communicate effectively (verbal written and presentations) with executive leadership staff and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident self-motivated polished professional who thrives in a challenging fast-paced environment.

Salary Range - $50000 - $72000 based on experience

Required Experience:

Unclear Seniority