Customer Service Representative

Dawsonville Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time or Full-Time Customer Service Representative. As the first point of contact for our clients the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills as well as the ability to handle a variety of tasks simultaneously.

Hours: 20-40 hours a week - Closed on Saturdays and Sundays

1. Greeting Clients and Visitors:

• Warmly welcome clients and visitors in a friendly and professional manner.
• Direct clients to the appropriate areas within the hospital.
• Answer general inquiries provide information about hospital services and schedule appointments.

2. Appointment Scheduling and Management:

• Efficiently schedule and manage appointments using the hospitals computerized system.
• Coordinate veterinary appointments with multiple veterinarians and technicians.
• Arrange emergency appointments promptly and prioritize them accordingly.

3. Phone and Email Communication:

• Handle incoming calls professionally directing callers to the appropriate departments or taking messages as necessary.
• Respond to general inquiries via email providing accurate and helpful information to clients.
• Relay important messages to veterinary staff promptly and accurately.

4. Files and Records:

• Maintain and update client records with accuracy confidentiality and attention to detail.
• Organize and file documentation ensuring swift retrieval for future reference.
• Assist clients in completing necessary forms and paperwork.

5. Cashiering and Financial Transactions:

• Handle cash transactions issue receipts and maintain accurate records of payments.
• Effectively and efficiently process credit card payments.

6. Administrative Support:

• Assist with hospital administrative tasks including data entry photocopying and faxing.
• Provide general administrative support to practice manager veterinarians technicians and other team members.

Requirements:

Previous experience in veterinary customer service roles preferred.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficient computer skills.

Ability to learn and navigate veterinary software used for appointment scheduling and record-keeping.

Friendly positive attitude with a passion for providing exceptional customer service.

Ability to with multiple coworkers as a team player.

Ability to work in a fast-paced environment while maintaining attention to detail.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.