Customer Service Representative | CSR

Human Resources Customer Service Representative HR CSR

Location:Chesapeake VA

100% Onsite Position

Pay:Competitive Hourly Pay

Are you passionate about helping others and delivering outstanding customer service Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who enjoy working in a fast-paced team-oriented environment.

What Youll Do

As a Human Resources Customer Service Representative you will:

• Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
• Provide accurate information and resolve customer inquiries in a timely courteous and professional manner.
• Document all customer interactions and transactions within company systems.
• Research outstanding issues and follow through until complete resolution.
• Respond to customer inquiries submitted through the online Contact Us feature.
• Explain HR policies procedures and benefits in a clear and easy to understand manner.
• Maintain confidentiality while handling sensitive employee information.
• Escalate recurring or technical issues to leadership when appropriate.
• Navigate multiple software applications while assisting customers.
• Meet productivity quality attendance and customer service expectations.
• Participate in required meetings coaching sessions and ongoing training.
• Support peak business periods as business needs require.

Training & Schedule

Paid Training

Monday through Friday 8:30 AM to 5:30 PM EST

Regular Schedule

• Your assigned schedule will be provided during the final week of training.
• Candidates must be available to work any shift Monday through Friday between 8:00 AM and 6:00 PM EST.
• Perfect attendance during training is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent verbal and written communication skills.
• Strong customer service and problem solving abilities.
• Ability to multitask in a fast paced call center environment.
• Strong computer skills with the ability to navigate multiple software applications simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining confidentiality.

Why Join Our Team

• 100% Onsite position in Chesapeake VA
• Monday through Friday schedule
• Paid training
• Weekends off
• Professional and supportive team environment
• Opportunity to build valuable Human Resources and Benefits experience
• Career growth opportunities
• Meaningful work helping employees navigate important HR and benefits questions

If youre ready to grow your customer service career with a company that values professionalism teamwork and exceptional service wed love to hear from you. Apply today!

Please Note:This is a 100% onsite position in Chesapeake Virginia. Candidates must be available to work onsite Monday through Friday and maintain flexibility to work any assigned shift between 8:00 AM and 6:00 PM.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.