Customer Service Representative

About the RoleAre you a detail-driven customer-focused professional who thrives in a fast-paced cross-functional environment Were looking for a Customer Service Specialist to support order management and execution while helping drive customer satisfaction and operational this role youll act as a key liaison between customers and internal teams partnering with Sales Operations Logistics and Planning to ensure seamless order flow and timely delivery. From managing complex order programs to monitoring inventory shipments and compliance youll play a critical role in ensuring customers receive the right producton time every You Will Make an ImpactEnsure order accuracy and integrity by managing precise data entry and resolving pricing discrepanciesManage complex order programs including domestic international seasonal and import ordersMonitor inventory and inbound shipments proactively communicating delays or supply issuesCoordinate shipment readiness including pallet/truck volume calculations and portal updatesTrack customer delivery requirements and must-arrive-by-date compliance resolving risks with distribution partnersInspect and verify product labeling coordinating testing reports and third-party submissions as neededMaintain performance reporting including weekly updates on fill rates sales and service levelsDevelop and analyze Excel-based reports to support sales planning procurement and operationsPartner cross-functionally to resolve issues and ensure smooth execution across the supply chainAdapt to shifting priorities while managing multiple deadlines with accuracy and organizationThe Essentials2 years of experience in customer service order management or a related roleStrong attention to detail and commitment to accuracyExcellent written and verbal communication skillsStrong organizational and time management skills with the ability to manage multiple prioritiesProficiency in Microsoft Excel and general business systemsAbility to work independently and collaboratively across teamsCustomer-centric mindset with a proactive solution-oriented approachAbility to analyze data and create basic reportsOptional but ImpressiveExperience with complex order management (domestic and international)Experience working with customer portals or ERP systemsBackground in manufacturing logistics or supply chain environmentsExperience with performance reporting or analyticsBecause You Deserve ItWe dont just hire great peoplewe take care of salary and incentivesTime off that lets you rechargeRetirement savings optionsGrowth opportunities that elevate your careerComprehensive Medical Dental and Vision benefitsPet insurancebecause your furry friends matter too#HGISalary2920