Customer Service Representative

Customer Service Representative

Based on Experience

Full-time

Hourly non-exempt

The CSR will act as a liaison provide product/services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Order Entry
  • Enter Purchase Orders to generate Sales order
  • Manage house account
  • Update contact information.
  • Maintain customer communication
  • Generate business with dormant accounts.
• Coordinate with Estimating on quote preparation
  • Research/provide prior information to estimating team.
  • Assist with PO contract review.
  • Review price history for quote evaluation.
  • Work with vendors on costing.
  • Assist with estimates as needed.
• Coordinate with Production on delivery requests from customer
  • Provide information to customers as requested.
• Follow up on open quotes
  • Update Sales Stage in Quote Log.
  • Update quotes.
  • Obtain quote feedback/status from customers/reps.
• Coordinate with Engineering on engineering/design requests
  • Provide additional information.
  • Follow up on drawing approvals.
• Point contact for Sales Reps
  • Provide information and support as requested.
  • Update sales team.
• Field incoming phone calls from customers
  • Provide information requested.
  • Direct customer to proper Alcon personnel.
• Coordinate with Quality on claims from customer
  • Provide support for claims/RMAs.
  • Provide part/customer history.

• Manage incoming phone calls.
• Assist with social media presence.
• Coordinate with division managers on priority orders/deliveries.
• Assist with setting up new customer accounts.
• Generate sales leads.
• Continue to increase product knowledge.
• Odyssey Training.
• Increase technical knowledge (AutoCad/Solidworks).
• Continue to develop customer resource list.

• Associate degree preferred.
• Minimum of two years customer service experience.
• Excellent written and verbal communication skills.
• Excellent organizational interpersonal and problem-solving skills.
• Excellent multi-tasking and time management skills.
• Strong computer skills including the use of MS Office.
• Strong attention to detail.
• Able to work in a fast-paced environment.
• Create and maintain positive working relationships with employees at all levels in the organization.

Alcon Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.