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Customer Service Representative
Job Location:
Job Location:
Chicago, IL - USA
Hourly Salary:
$ 20 - 21
Hourly Salary:
Posted:
1 September 2026 (7 hours ago)
Posted:
Application Deadline:
29 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessens technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemincluding investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago.
The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients repair and maintenance needs within our technology platform One by Lessen. This role communicates predominantly on the phone and electronically with clients and vendors to ensure all maintenance services are completed in an effective and efficient manner.
This is role will work Monday - Friday 1:00 PM - 10:00 PM Central Time.
What Youll Do:
Develop and maintain positive client relations required to ensure superior client satisfaction
Receive and handle customer calls and email requests for services
Manage real-time inquires while keeping track of and responding to commitments
Manage the scheduling and completion of all services assigned by customers
Escalate all disputes or un-satisfied service confirmations in a timely manner
Remain on the queue and address all requests and customer questions
Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide information to supervisors co-workers and subordinates by telephone in written form e-mail or in person
Enter information into our database and ensure consistency and accuracy
Demonstrate professionalism in communication relationship development customer service etc.
Assist in training team members and provides constructive feedback as necessary
Shift flexibility may be required
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
What You Need:
High school diploma required
3-4 years of customer service experience preferred
Basic troubleshooting knowledge and ability to articulate
Ability to communicate industry language
Computer Skills: proficiencies in: Microsoft Word Excel Outlook essential
$20 - $21.80 an hour
Why Lessen:
Competitive compensation
Health Dental Vision Life Disability options
401K retirement savings plan
Paid vacation federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
All the tools youll need to be successful
Lessen is intentional about attracting developing and retaining amazing talent from diverse backgrounds. Were looking for teammates that are enthusiastic empathetic curious motivated reliable and will help us amplify the positive & inclusive culture weve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
About Company
Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All t ... View more
