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Customer Service Representative
Job Location:
Job Location:
Charlotte, VT - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Paragon Technologies a SunSource company specializes in providing world-class service repair and re-manufacturing in the areas of electronics hydraulics robotics servos and mechanical components for various industries.
Maximize customer satisfaction and contribution margins byconsistentlyand accurately processing of orders requests for price and delivery information returns order status order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.
Experience Education and Skills
- Two years of industrial repair and/or industrial distribution experience.
- 2 years of customer service experience in a manufacturing or distribution environment.
- Proficient with software programs relating to the customer service position including Microsoft Excel Microsoft Word E-mail and vendor pricing programs.
- Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.
- Demonstrate ability to identify from existing orders incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.
Essential Functions
- Approach: process in bound customer calls from customers regarding order status pricing product availability and delivery schedules.
- Customer Knowledge: develop knowledge of assigned customers specifically basic understanding of the buying process for OEM and MRO customer base.
- Internal Know-How: demonstrate basic understanding of SunSources customer procedures and tools and be able to process orders quotes returns navigate the pricing system interpret pricing structure and utilize internal support systems.
- Resource Management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support warehousing finance service and fabrication centers and purchasing.
- Technical Competence: demonstrate basic knowledge of SunSource technology and service offerings.
Equal Opportunity Employer including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process please contactemailprotectedto request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please clickherefor additional information. (For Illinois E-Verify information clickhereaquí).
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
